Douglas (Isle of Man) hotel

Great location only a short walk from the ferry, with bus, tram and steam train stops (and the Manx museum) all in walking distance. The team were absolutely brilliant and made us feel extremely welcome. We stayed for 3 nights and can’t wait to return, having had a fantastic time! Special thanks to Charlotte and John and for taking such good care of us - our little boy was made to feel like royalty and loved every minute (so much so, he kept asking to stop sight seeing so we could go back to the hotel!) We have fallen in love with the Island and are already planning our next adventure!

Nothing stood out at all. Only positive I could really talk about was the Staff were friendly enough. In no particular order. I stayed 3 nights 4 days, in a standard room. Mattress was comfortable, pillows were just okay, and not much more. Not like other Premier Inn's I've stayed in. No one came to freshen up / clean my room / empty the bin in 3 days. Same towels. No glass in the bathroom. TV remote wasn't great if you stuck with it it appeared to work some of the time. You have to wash your own coffee mugs, they were not replaced / cleaned each day. No bottle water either, which I thought is mean in 2026. You get this if you book a more expensive room apparently, otherwise bring your own. But with Premier Inn's buying power you'd think they'd stretch to a simple small bottle of water - but no. No iron or ironing board in the room, you have to request one especially, again pretty hopeless and inconvenient.. You had to make your own bed. No room service door hangers available to denote you want your room serviced. The food was really average at best, and fairly forgettable to be honest. I ordered my Dessert with my food initially, thinking this would speed up delivery time of my dessert. It did not. I had to wait quite a while on it coming out. I wouldn't like to see it if the restaurant was full? It was about one third full. The breakfast again was okay but uninspiring. Even in June it was pouring down with rain. Not the hotels fault I know. Worth noting the pay car park is quite a walk away from the front door of the hotel. So got soaked, even with a good coat on, and not a great way to start my work day getting into my car to set off. Glad to be heading home at this point.

This is our third visit and we are always totally satisfied. The staff are very professional , they are always on hand to help. They are polite and helpful. The hotel is very comfortable and clean. The beds ,bedding and towel are excellent . Lots of choice on the breakfast buffet and the evening meals . And we loik forward to our next visit . Well done all👏 .

Very disappointing stay. The room had a view of a wall, which was not mentioned when booking. There was no refrigerator and no coffee machine. The room felt very old and outdated, and the bed was worn out and damaged. Overall, the hotel is in poor condition and does not match expectations. I would not recommend this hotel.

Lovely environment where we got helped with a very warm welcome from John on the reception area who saved our backs with heavy luggage! Hopefully we can come back and stay here.