Watford (Croxley Green) hotel

Like many we travelled on Bank Holiday weekend. The Premier Plus room was OK However the Bar & Restaurant were an unmitigated disaster!! Insufficient staff. The one lady on Sunday had been brought in from elsewhere and did not know the till system. She did her best but it took 10-30 minutes to order drinks or food. The tables were filthy and the carpet was black & sticky. Glasses, cutlery and crockery dirty! Windows have not been cleaned in years. The carpark was disgusting with overflowing bins and outside tables only good enough for a bonfire. The food was OK although could be hotter. The Coffee machine was out of order so Coffee was make it yourself with a spoon of Nescafe! There has clearly been no investment in Brewers Fayre or Beefeater for years as Premier Inn are closing them. However they are not good enough. We use Premier Inn extensively but we will not book a Premier Inn in future which has a Brewers Fayre or Beefeater.

Room was far too hot, the fan provided made very little difference to the build up of heat in the room. No Air Con. Very uncomfortable stay overnight. We should have slept in the corridor as it had air con! Ate at the bar, wish we hadn't - poor quality food, dirty & sticky tables , we really felt sorry for the few staff doing their best. It needs a thorough deep clean. Stomach bug for both of us the next day, which mean't we missed the game we had travelled down for. An awful weekend as a result of the one night stay.

Unfortunately, our stay was disappointing. The hotel had no air conditioning, and the fans provided were not sufficient to keep the room comfortable, particularly during the warmer weather. Another issue was the lack of food and drink service after 9pm. After a long journey to our destination, it was frustrating to find that nothing was available, meaning we had to go elsewhere to eat. The general cleanliness of the hotel's main and communal areas was also below the standard we expected and is in need of significant improvement. The only real positive aspect of this hotel is its location. It is conveniently situated with easy access to the Tube, making travel to Wembley straightforward and convenient. Overall, while the location is excellent, the lack of basic amenities and the poor standard of cleanliness mean I would not choose to stay here again. This is particularly disappointing because the hotel used to be a lovely place to stay. Sadly, it now feels as though it has been neglected over the past few years, and the decline in standards is noticeable.

The lady on reception was very helpful at check in when the parking machine wasn’t working. Didn’t seem to have the right staff any day of our stay, every time we went into the restaurant area there was no one around and some beers weren’t working and didn’t end up ordering food as others were saying it took too long and we had two children to feed. Tables had dirty plates on for a while. Our second day of breakfast there was no hot food as the chef didn’t turn up. The coffee machine wasn’t working and the coffee and food area surfaces weren’t clean and things just left lying.

Stayed at the premier inn Croxley green as it was convenient to WB Harry Potter studios. Easy to find hotel. Nice cool bar and restaurant area. Exceptionally hot weather 30+ degrees , no air conditioning in room but staff had put two fans in room prior to our arrival. It was a nice sized family room but the heat was absolutely overpowering (not hotels fault in exceptionally hot weather). Lovely fluffy white bath towels. Tea making facilities with extra tea/coffee/milk easily accessible in reception area. Free breakfasts for kids under 16 years which was a bonus!