Watford Central hotel

No air con. Had a fan in the room. Unbearably hot all night. Ridiculous price to (try) sleep in a hot room. Gents toilet in the bar closed for both days of travel.....why can't the company get these things fixed. Premier was always a decent place to stay. Not any more standards have fallen.

Very good atmosfere and nice staff. Comfy beds and quite

Good location if your wanting to visit London. Clean and spacious rooms. Food was enjoyable too. Only problem was the heat, do not stay here in the summer months! No air con in the rooms which we knew but we didn’t know months ago when we booked it that there would be a heatwave too. The rooms were 30+ degrees, unbearably hot. Will not make that mistake again.

Do not stay here during warm weather, room was boiling hot like an oven, 2 fans on didn’t make a difference as there was no air to circulate. Unable to sleep due to the heat so checked out early for safety.

I’m extremely disappointed with the service I received at Premier Inn Watford Central, particularly from a member of staff named Omar. What should have been a straightforward and relaxing stay was completely overshadowed by his attitude and behaviour. Earlier in the evening, we were actually served by a fantastic member of staff named Lexi, who was friendly, professional, and genuinely helpful. Unfortunately, she even warned us that the night shift staff were known to be difficult, which sadly turned out to be completely accurate. From the moment we approached the bar later on, Omar came across as rude, dismissive, and unnecessarily confrontational. Instead of treating guests with basic courtesy and professionalism, his tone was insulting and made us feel unwelcome. Hospitality staff are supposed to create a comfortable environment for paying customers, but this experience was the exact opposite. The most frustrating part was that the bar was closed before the advertised closing time. There was no polite explanation or apology — just abrupt behaviour and an attitude that suggested customers were an inconvenience. If a venue advertises certain operating hours, guests should be able to rely on them. Closing early without proper communication is unprofessional enough, but combining that with poor customer service made the situation even worse. What stood out most was the contrast between Lexi’s excellent customer service earlier in the evening and the behaviour we experienced later on. One member of staff made us feel welcome and valued as guests, while the other completely ruined the atmosphere with unnecessary hostility and poor attitude. I rarely leave negative reviews, but this experience genuinely left a bad impression. Management should seriously look into how guests are being treated during the night shift and ensure staff understand the importance of professionalism, communication, and basic manners.