Tring hotel

Perfectly located for what I needed the reception staff, Adrea, was absolutely amazing, very polite and friendly. Andrea went above and beyond by accommodating an early check-in for me so I wasn't sat in the car in the 33° heat. I will certainly be staying again!!

I rarely leave negative reviews, but after our experience checking into Premier Inn Tring this evening, I feel compelled to warn other families. We arrived after an exhausting day packing for a military house move with three children under four, including a toddler and an eight-month-old. There was an issue with the booking payment between the hotel and our booking agent, which I completely understand can happen. What was completely unacceptable, however, was the attitude and conduct of the receptionist, Natalia. Rather than showing even the slightest empathy or practical support to a visibly exhausted parent travelling alone with very young children, she was abrupt, confrontational, dismissive and repeatedly hid behind “policy”. At one stage, despite the issue clearly taking time to resolve between the hotel and the booking agent, she would not even allow us access to the room so I could change nappies and settle the children while the matter was sorted. I was repeatedly forced to walk backwards and forwards through reception juggling distressed children while she continued to reiterate that none of it was her fault. Even once the booking issue was eventually resolved, there was no apology, no acknowledgement of the inconvenience caused, and absolutely no customer care whatsoever. I travel regularly for work and have stayed in many hotels over the years. I can honestly say I have rarely encountered service delivered with such little professionalism, warmth or basic human decency. Even the booking agent who spoke to her directly commented on how abrupt she was. This review is not about the booking error itself. These things happen. It is entirely about how customers are treated when problems arise. We are only staying here out of necessity during our move, but I would not choose to stay here again and would certainly not recommend it to families travelling with young children.

Great visit for family reasons. Andreea was fantastic, very kind and helpful. Used accessibility room👍👏👏👏

Andreea at the check in desk was super pleasant and helpful. Great stay :)

Really positive experience - called early to ask for an early check in which they accommodated for me. Greeted by a friendly receptionist and a very clean room! Would stay here again