Stevenage North hotel

Nice clean and tidy hotel with friendly staff. However we arrived to find the lift and air con weren’t working. We didn’t need the lift luckily but the room was like a sauna. A tiny little fan had been placed at the end of the bed, which didn’t oscillate so unless you were stood in front of it then there was no benefit at all. We stayed on one of the hottest weekends of the year so far too. The hotel should have sent a message in advance warning of this as we were travelling from London to Newcastle and this was a stop over so we could have looked for a different hotel to stay in. As it was, we just spent a really uncomfortable night slowly baking away with no sleep

Excellent stay—much better than competitors! Had a really good stay here. The room was clean, spacious, and the bed was very comfortable, ensuring a great night's sleep. I ate at the on-site restaurant (The Social) and the food was very good and freshly prepared.The staff deserve a special mention—in particular, Jacqui, who was working the breakfast shift! I found all of the staff polite and professional, and they went out of their way to make me feel welcome. Great value and service! Having stayed at a Holiday Inn Express in the recent past, I would certainly recommend Premier Inn instead, as the food here is much nicer."

We went into the cafe very nice Jacqui was very good giving good information . Thank you Jacqui. The accomodation was very clean and comfortable .

Good location being straight off the A1. Quiet but friendly atmosphere, good decor. Room was clean except for used tissues found under the sofa bed mattress. Shower a little tricky to set desired temperature. Good value and, although dinner menu showed good choices, the food itself was mostly pre-made standardised and portioned to a formula and price point. Would eat out next time. Breakfast good. As with most services, the choices and standard have fallen slightly over time due to market forces and keeping to a price. Staff excellent. Tara, Sharon and Jacqui were carrying out multiple roles in a friendly and efficient manner. The multi-tasking showed strain when busier with meals and booking in/out.

I stayed for work reasons and loved it it. We were looked after by Sharon , Kian and Alexia. Absolutely lovely people and very polite good service.