Stevenage North hotel

A great meal , well portioned Excellent service provided by Kian and Tara , really helpful and attentive

We enjoyed our stay here, it was exactly what we expected from Premier Inn. We were greeted by a friendly young man on reception who checked us in and allocated us a room on the top floor so we’d not be disturbed by people above. Unfortunately the shower curtain was broken and when we popped back to reception he allocated us another nearby room and gave us two small bottles of Prosecco by way of apology. The new room was clean and in good order. We ate in the “Social” as we had the meal deal, we've previously avoided these “Socials” but given PI’s decision to close their Beefeater and other restaurants we gave it a go as we didn’t want to go into town. The “Social” was nicely furnished, warm with a selection of tables of various sizes. The menu was enough given what little you pay from a meal deal. Service was good, the food was nice and the wine quite drinkable! We enjoyed the experience and wouldn’t be put off by the absence of any other restaurant facility. We stayed two nights, had two lovely full English breakfasts and two nice evening meals. The receptionist and the breakfast chef who cooked our poached eggs to order and brought them to our table deserve special mention for going over snd above.

The hotel was close to the old town of Stevenage, which was a few minutes drive away. The hotel had free parking and plenty of spaces. Checking in was easy and the staff were friendly and helpful. The family room was clean and had everything we needed. We didn't hear any noise from other residents and slept well. The beds were very comfy! Breakfast was self service and had plenty of choice. The breakfast staff were very helpful and friendly. I would definitely recommend this hotel and look forward to staying again.

Clean tidy exactly as you would expect, exceptional service from Tara, who remained calm and in control when the fire alarm went off during dinner

The hotel itself is a little tired but we couldn't fault the cleanliness. Good choice at breakfast but the thing that stands out here is the staff! Every single one went out of their way to see that we had everything we wanted with friendliness and a smile. Special mention for Tara and Kenzie. Thanks again.