Stevenage Central hotel

Has anyone else had the same experience as my partner and I had after staying at the Premier Inn, Stevenage Central? Arrived after a friend's funeral and parked right in front of reception. The two chaps on reception were very helpful in checking us in, but at no point did anyone mention that we were expected to log our vehicle details on "a tablet at reception desk". Result was a "Parking Charge" notification received two weeks later. If we had known - or if anyone had bothered to mention that this procedure was necessary - we could have easily complied and avoided the fine. Rather spoiled our otherwise enjoyable stay! It should be part of the checking in process, surely, as in so many other hotels that we have stayed in? Needless to say, we will not be using Premier Inns again. And trying to contact them after the event is impossibe, phone calls result in an automated "we-avoid-speaking-with-you-at-all-costs" system which keeps you hanging on for ages before cutting you off, this happened five times in a row. And the phone number dispayed on the Tripadvisor page for this hotel in unobtainable! Any similar experiences?

Such a lovely and clean hotel, but what really makes it is the team!!! Liane, Tee, Ben, Hayley and all the rest of the team, really treat you as a guest not just a number. There are around 57 hotels in Stevenage and Heartfidshire. I will never ever stay anywhere else!!! I love this place and come every three months. Cant wait for my next visit!!!

A bit of a mixed bag. The hotel is conveniently situated, the best was very comfortable, parking was good, whilst the staff were very friendly. On the downside, the shower in my room was very antiquated poor - I couldn't get it to work on the 1st day I was there although did eventually get it to work on the 2nd day after a few attempts. The evening menu was also extremely limited - there were only 6 main meals, the majority of which I didn't care for. I had the lasagne on the first night which wasn't great - there was very little meat and a lot of grit in it, but the fish and chips I had on the 2nd night was actually very good and tasty. The deserts I had were nice enough. It is probably the most spartan Premier Inn I've every stayed at - it could do with some modernisation.

After a long day house clearing it was nice to have a nice shower in a clean room . I had a good comfortable sleep . Hayley in reception was very kind and friendly. In the morning Hayley was whizzing around from reception to booking people in for breakfast to the kitchen and helping guests with the coffee machine . She is a bonus to the hotel .

Leanne was incredible at our stay - she was so accommodating and lovely and even got us a beautiful wedding card and gift that was a surprise to come back to in our room! She looked after me, my husband and family so well. Ellis was also lovely and so helpful for any questions and issues we had. The rooms were so comfortable and clean - such amazing staff and facility and we would definitely stay here again! Thank you so much to the team!