St Albans City Centre hotel

In the heart of the city, a short walk from Verulamium Park, Verulamium Museum and the cathedral, featuring our Standard Extra rooms

TripAdvisor Traveller rating:

1,146 reviews

Travelers Choice

Guest Rating:

4.5

Based on 2,067 surveys

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1 Adelaide Street, St Albans, Hertfordshire AL3 5BH

Sat Nav Directions: AL3 5EB What 3 Words: ///caring.spins.perky

Directions: From the South exit onto M25 toward M4/M1 Heathrow Airport. At junction 21 A, take the A405 exit to St Albans/London/M1 South. Take exit 9 onto A5 towards St Albans. At the roundabout take 1st exit onto Dunstable Rd towards St Albans Redbourn. At the roundabout, take the 2nd exit onto A5183. At roundabout take 1st exit onto St Albans Road. After 3 miles take 2nd exit onto Redbourn Road. Turn right onto Drovers Way - hotel is on your left. For the car park, from until you reach Drovers Way Car Park on your right.

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Transport and local information: St Albans Train Station 0.6 miles
The Cathedral and Abbey Church of St Alban 0.4 miles
St Albans Clock Tower 0.5 miles
The Maltings Shopping Centre 0.3 miles

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Hotel Parking: There is no on-site parking available at this hotel. Chargeable off-site parking is available at Drovers Way NCP (sat nav AL3 5EB) at £10 for 24 hours. Hotel guests receive a 15% discount which can be obtained from the Customer Services office at the NCP car park with proof of stay. Free parking between 6.30pm - 7.30am.

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1-5 of {{1146 | number:0}} reviews

20 Dec 2020

Thewanderer5

London, United Kingdom

Trip Type:

"A comfortable and centrally located stay."

This modern three story hotel is located in a side street in Central St Albans and is ideal for sightseeing and shopping. Staff were helpful and soical distancing was observed. Hand gel was avaialbe in reception. My room was clean, spacious and comfortable with all amenities in working order. I was pleased that the large TV set had a working sleep time. The bathroom hada a bath and a fixed head shower. There is a restaurant and bar and the hotel is well served by buses that stop along the main road nearby. An ideal place to stay when visitng the historical city of St. Albans.

10 Dec 2020

nsmith1022018

Kingston-upon-Hull, United Kingdom

Trip Type: Business

"Hotel staff first class"

Andrea and Mia were so professional and friendly a credit to the premier inn group - they both deserve a wage rise for their exceptional service and I will definitely book there again. Rooms immaculate and restaurant service very good.

10 Dec 2020

Vacation18418153901

Trip Type:

"Be Careful"

WARNING Hotel Booking Friday 4 Dec to Monday 7 On getting out of bath/shower the entire safety rail came away from the wall and I found myself trying hard not to fall or bang my head. I was of course shook up and banged heavily my left shoulder on the wall in an effort to save myself. On reporting this to the Manager she found it highly amusing and this of course made me quite taken aback so I asked her why she was laughing but she gave no reply. She didn’t ask me if I was alright or apologise. I asked when this would be fixed and she said not tonight but the maintenance man would be there tomorrow, Sunday. Sunday came and went without a word and although we have strict covid distancing rules I expected a note to be slipped under the door with an update on fixing but it didn’t happen So on Sunday we could not shower as there’s is nowhere to hold on to as getting out it’s far too dangerous and actually stupid to do so. As we couldn’t shower for the second day we had no alternative but to cut our stay short. On checking out I spoke with another manager and asked her why the maintenance man had not come to fix the safety rail. Her response astonishingly was that the staff are not allowed to come to the rooms owing to covid. She informed me that w3 needed to vacate the room before the maintenance man could enter and that it was my responsibility to go to Reception to follow this up. I told her that this had not been explained so how was I to know. I then said we were checking out early as we could not shower for the night we and in view of the circumstances could we have a refund for the night we were not able to stay. She informed that this needed to be done before 1pm (another thing we didn’t know) so no we couldnt have a refund. This hotel is full of rules all of which benefit the business with not a thought for clients. It was very difficult to get the contact details of their area manager as I was not prepared to leave this with the hotel to sweep it under the carpet. We frequently (covid rules permitted ) meet up and sharing weekends with friends quite regularly so have used his hotel before. But w3 are never going back there again. There is a new hotel being built a few doors away so hopefully that will be ready for guests before to lng. All we in all Premier Inn is a sham it doesn’t appear to train their staff in customer care or handle serious complaints. Clearly no one could have give two hoots to the possible consequences of this safety rail coming away from its fixings. Sorry this is lengthy but wanted to give full situation

6 Dec 2020

llyrrr

Trip Type: Business

"Pitch black "

Great location. Fantastic staff. A major downside is that the rooms themselves are too dark. Why do the rooms have to be so dark? People who stay at Premier Inn for work probably have some work to do on their laptop, this is a pain without good lighting. The gutters were broken so there was tapping on the window when it was raining throughout the night. Please investigate room 138.

16 Oct 2020

sarahaL5069KQ

Trip Type: Solo travel

"Worth a stay"

The Premier Inn Saint Albans is quite a nice hotel. It is close 2 all the shops in town and only a 10 min bus ride away from the main station. Or u could walk 2 the station from the hotel in about 15-20 min. The rooms are nice and clean and the beds are so comfey they are 2 die 4. The biggest pit fall and the reason I gave 3 stars and not 5 is the hotel is right opposite a night club. Fortunately the night club was closed when I stayed cause of covid, however if it had been open then I would have found somewhere else 2 stay. Another pit fall are the rooms are absolutely freezing and the heating does not get the rm very warm. However when I spoke 2 reception the offered 2 turn the heating up and they also gave me an extra duvet. The staff may not have been very chatty but they were helpful and answered my endless questions.

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Hotel description Our Premier Inn St Albans City Centre hotel is located at the heart of this historic city, just 20 minutes from London by train, and benefiting from great road connections to Luton Aiport and the rest of the south. Relax in Verulamium Park, or wander round the Royal National Rose Society Gardens. If you're after a spot of culture, this is the ideal time to explore the Roman remains or visit the cathedral before returning to our St Albans hotel for dinner in our Thyme restaurant. And when you're ready to call it a day, unwind in one of our new generation bedrooms, featuring an impressive 40" flat screen TV, bright, modern bathroom with a large shower head, and brand new, slumber-inducing, king-size Hypnos bed.