St Albans City Centre hotel

Great service from Nahal and Adam and all the staff. Friendly and professional they went out of their way to ensure we had a good stay.

Stayed at the Premier Inn St Albans whilst attending a wedding in the area. We were allocated Room 204 in the hotel. On returning to our room on the Friday evening we discovered that we were directly opposite a night club which opened at 11pm and closed at 3.30 am. For that period of time we were subjected to a constant and very loud music bass line, followed by people leaving and then wheelie bins being filled with bottles and cans - absolutely no sleep to be had! We complained in the morning and we're promised a different room for the second night. Breakfast was refunded and staff apologetic - we clearly weren't the first to complain. I complained to Premier Inn Guedt Services who told me that the 'Good Night's Sleep' guarantee did not apply in this case because the noise was external. The fact that we shouldn't be allocated a room when they know we won't get a decent night's sleep never mind the inconvenience of having to pack up and store our stuff whilst trying to get ready for a wedding is clearly not important. A pretty shoddy business model if you ask me. Anyway - just be forewarned if you use this Premier Inn - don't accept a room on the night club side if you are staying at the weekend and definitely not Room 204

The staff at this hotel work incredibly hard. Nothing was too much trouble for Nahal. She was rushed off her feet but always had time to be attentive. The room was newly decorated but the smell of the paint was very strong, this made sleeping uncomfortable. Another room was not available. The food was very good.

We had such a great stay at Premier Inn St Albans. The hotel is in a perfect spot and everything was clean and comfortable, just as you’d expect. What really stood out, though, was the service. Duty Manager Aaron was fantastic – so professional, friendly, and genuinely attentive. He went out of his way to make sure everything was just right, and it made all the difference to our trip. Thank you, Aaron!

A fantastic experience all round. Premier Inn always delivers good value, but this hotel stands out thanks to its staff. The duty manager was absolutely lovely and made sure we had everything we needed. That personal touch makes all the difference.