South Mimms/Potters Bar hotel

Rooms are looking run down and a bit grubby, despite the best efforts of the housekeepers, aging premises really need a makeover. Disappointing prepaid breakfast on the first morning, the “oven is broken” excuse for no sausages, mushrooms, tomatoes or fried eggs. Poached eggs were provided on request. The manager on duty offered a refund on the breakfast, to which I said “Yes, thank you” but as yet, 10 days later there is no sign of said refund. Looks like I’ll have to chase it up.

Place is amazing and staff if friendly and rooms are clean

The room was very nice and clean and the bed was very comfortable. Welcoming staff enjoyed my stay

Great stay. Friendly and helpful staff, clean rooms, comfortable beds and good parking. Close to A1/M25 junction for easy driving. Close enough for a short drive to nearby tube or train stations to get into London. Would highly recommend.

We stayed in a family room and took my parents on our trip; this was their first experience of a Premier Inn. I was a little embarrassed that they stayed in South Mimms/Potters Bar Premier Inn as their first one; the place is looking tired . The rooms were ok (apart from being kept awake due to someone having loud sex at night and in the morning!). Bed was comfy, shower was good, although we usually get a bath when staying in a family room so the kids were disappointed. After a long day, we returned back to eat. Booked our tables for 20:30/20:45 and arrived just after. Ordering wasn’t easy due to waiter not fully understanding, drinks took almost as long as the food to arrive which was around 45mins. The restaurant wasn’t busy at that point but only one/two staff rushing around trying to do everything. Food arrived and it was ok, kids had 2 courses and it was nearly 10pm by they time their dessert arrived. We had to chase this twice and was walking out of the restaurant when then brought it out. Breakfast was good, can’t fault that really. Restaurant wasn’t the cleanest; foot still on floor from previous night. But the food and drinks were fine. All in all, a bit tired and run down and could benefit from additional staff for food and drink service or a little more customer interaction training. Car park could do with a litter pick.