London Elstree / Borehamwood hotel

Lovely staff. Every member of the personnel had a smile and made me feel welcome.

Breakfasts was excellent too good to go. Staff are fanstastic

Stay was good, lucky had a fan in the room due to the hot weather.. staff were excellent and breakfast was good.

Booked 2 rooms with a/c. Paid extra as during the heat wave. On arrival waited for a member of staff to allocate keys as the self-check in didn’t find our booking. About 10 minutes later 2 rooms were allocated on the 6th floor. The 2 lifts are ridiculously slow. Appeared to stop on every floor going up and down, even though no one had got in or out. Watched lots of guests opt to take the stairs. Once into the rooms, the stuffiness was apparent, and a portable floor fan was in each room. The air conditioning DID NOT WORK in either room and obviously acknowledged by staff with the fan in place already for previous guests. Down the silly lift again to speak to reception. This was about 5pm. Eventually allocated 1 room but the second room wasn’t cleaned yet to move bags into. Sigh. More waiting. Anyway, the a/c worked fine in the new rooms. So glad, as at breakfast (£10.99/adult…rubbery eggs lol) overheard other guests sweltering and unable to sleep. Parking eye…park within the lines! Drivers that cross the line may be fined according to the signage. Make it difficult for other cars to park and essentially taking 2 spots. On the Saturday night returning (World Cup footie) there was 1 remaining spot…watched another car opt to park elsewhere outside, then we manoeuvred in but had to exit from the passenger side. It’s a £10.80 day rate with in and out access. No barrier. Just pay on departure. 1* did sleep

Room was good, comfy bed as usual, with great air con, very welcome in the heat! Paid for 4 adult unlimited breakfasts. There was no hot food available at all, very very little continental breakfast available (2 pancakes, 1 crumpet, no bread, some cereals but no milk etc etc). No bowls for cereals though, no cups for teas or coffees. The one single staff member was doing her best, but she was let down by your company. If there were staffing issues because of illness or no show(s) it should not be left down to one person to run the entirety of the customer facing side of breakfast. Will not be booking breakfasts if I stay at Premier Inn again, as its too much of an unknown what you're going to get, may as well as go and get a McDonald's breakfast for considerably less money.