Hitchin Town Centre hotel

The best hotel I've stayed in,in a long time.All the staff were kind and courteous, helped by a first class accommodation. I mention a few of the kind staff,Abbey,Nat,Isaacs,Claire plus all those whose names I forget.Meals,again first rate,both breakfast and evening meal.Onto the room.A extremely comfortable bed,excellent in-room facilities too.All in all,a 100% worth while experience. Terry Beechener.

Arrived late in the evening after a 7 hour drive. James came to the door to let me in and was an absolute pleasure to deal with. Helpful, polite and welcoming. Just what is needed after 7 hours stuck in a car and away from home. Thank you for the hospitality.

This time was better than the last! breakfast was great, staff were outstanding, big shout out to Nat and Abbie for the wonderful service at breakfast, Caroline for the best breakfast i’ve ever eaten. Megan who checked me in the evening before was so helpful. Overall the team at this hotel is out of this world, I’ve never been anywhere with staff that care as much as this hotel. Room 208 was great and very clean also bonus that it looked out to the church. Thank you Hitchin Premier Inn. See you again soon!

Arrived late afternoon, checked in without issue. We had booked evening meal / breakfast so asked if we needed to book a table, we were told the hotel was not busy, no need to book. Very true, when we ate, we were the only ones in the restaurant part. Meal was uneventful, server was also manning reception desk as well as taking food orders, preparing and serving the meals. When we got to the room we noticed how unbearably warm it was, without opening windows. The AC control was showing a fault, pushed some buttons to reset, it came back on and went straight into fault again and shut off, the screen showed the room at 26.5 degrees, way too warm. There was an electric fan placed in the room as well, when plugged in it made allot of noise, but moved very little air, useless, and just barely moved some warm air around. We also noticed some house keeping issues whilst unpacking. There was no remote control for the TV, there were two half drunk bottles of water on the windowsill, there was a used towel hanging behind the bathroom door, there was an aerosol cap by the door into the room, the bin had a split bag with rubbish already in it. It did not appear much attention had been paid to cleaning the space. We reported the AC issue downstairs to the reception staff / waitress in the restaurant, noted the remote missing and fan useless. She said she would check the status of the AC, and get another fan put in the room whilst we ate dinner. She also brought a remote to the table for the TV. When we finished out meal, we took a short walk outside and came back to the hotel. The room was as warm as ever, the fan was exactly the same as when we arrived. We settled down to watch TV, using the new remote, and spent a very uncomfortable night in 27-28 degree heat without any air movement. Not at all impressed, have written to customer relations at Premier Inn, we reported the issues as they happened, apart from the remote, nothing was done about the room/AC. If the hotel was as empty as we were told, surely we could have been moved to a room where the AC was functioning.

Disappointing stay! I was looking forward to my first stay in a premier inn hotel but the whole experience was underwhelming and it’s only redeeming feature was the staff who remained pleasant and helpful despite the pressures they were being put under. Automatic check in was broken, no reception staff immediately available, keys not working, broken coffee machines, ripped curtains in our room, dirty towels… but the worst part was how disgusting our room smelt. It smelt like a greasy spoon cafe and it didn’t get any better the whole time we were there. It literally felt like the kitchens extractors were directed straight into our rooms. The parking was also a terrible experience but that we cannot blame on the hotel. Just make sure you understand where you can park as it is extremely confusing.