Hemel Hempstead West hotel

Wonderful stay. Andy and Sammy couldn’t have been more helpful. Great food and drinks. Fabulous service, would definitely recommend

All the staff at the hotel went above and beyond. They were extreemly friendly and helpfull. The rooms were all clean and very quite. Chef Andy particularly was great and looked after me as I have food intolerances. I would definitely reccoment this hotel and have booked to come back next week too.

We had a family room where me, my wife and two children stayed. We were looking forward to staying at the Premier Inn due to previous experiences, reputation and good night guarantee. Unfortunately our stay was not good. The room temperature was at 30 degrees C for the 3-day duration of the stay. The outside temperature was c25degC so the room was over-heated. The windows were on a restricted opening and so little air could enter. A fan was provided in the room, but this was undersized and inadequate. Unfortunately our experience was awful. The children were overheating and distressed. No one got much sleep and it greatly affected our stay. I raised with reception but nothing more was offered. We had to endure the heat. While the hotel did not have air-conditioning fitted, I do feel that more steps could have been taken to try and cool the room down, e.g. provision of stand-alone a/c units, or allowing the windows to open in rooms where older children are staying. In addition we opted to have the famous Premier Inn breakfast on one day. The buffet often available is a favourite for the kids. In this Premier Inn it is cooked to order, and we waited 15 minutes before anyone came to take our order. Once taken is was another hour until the breakfasts arrived. Unfortunately my wife had a train to catch and could not stay for her breakfast. We had to order a taxi at additional cost so she could make her train. Having come down in good time for the breakfast we were much later to our visits then planned. At the end the supervisor explained that it was a full hotel hence the long wait, but I would have expected Premier Inn to have known this and staffed accordingly? With breakfast taking almost 2 hours, and 3 days of 30degrees heat with distressed children I’m afraid to say the stay was amongst the worst hotel experience I have encountered.

We had a great stay Very nice restaurant Friendly staff We had a very nice stay. Hotel is near Shell petrol station though no EV facilities and nearest EV charging point is 7 minutes drive away. Very nice bar and restaurant with a great breakfast with excellent service from reception. Rooms were clean and a good size. Thank you

I came for breakfast on Saturday, and unfortunately, my breakfast was served 45 minutes after placing the order. This delay was very disappointing in terms of service. Additionally, the manager did not pay attention to this issue. In the future, I will reconsider booking breakfast here. I recommend that management provide better training to their staff to improve their service standards. Proper training and efficient service will greatly enhance the customer experience.