Ross-On-Wye hotel

The room was OK and the food was acceptable but not remarkable. The staff were obviously overworked, and unable to cope, reception was perfunctory on arrival, and at breakfast there were tables left uncleared. Although the hotel web site, and a large sign on the driveway at the entrance state "free parking" the reality is very different. Apparently, there are other signs on the car park that guests are expected to be aware of. These state free parking is dependent on vehicle registration with reception. Failure to pick up on this misleading situation will land you, like me, with a fine. Underhand and sharp practice like this does nothing positive for any business.

Good location for an overnight break on a long drive, just off the M50. The car park was almost completely full, so we expected the staff to be very busy, yet they were calm, friendly and helpful at all times, including carrying a heavy case up and down stairs for me. Our room was quite spacious, clean and comfortable, quiet unless you want the window open. Downside was there was only one chair and a very small table. Clean bathroom with bath with rainhead shower over. Downside there was no demountable shower attachment for rinsing hair in the bath (or ladies' privates). Had to wait a little while for food, but not unreasonably long, and it was very good when it came. Allergy info was quickly and cheerfully provided. Excellent value! I've been there before and shall probably go again.

Very good nights stay Best beds in the business so, a great nights sleep. Staff were friendly, helpful & informative. The little restaurant is nice. Dinner was very good & very reasonably priced. Plenty of parking. Satnav/postcode took us to services up the road. There is closed down pub is visible behind the premier inn sign on road, don’t be put off.

This hotel had the feel.of being refurbished in a good way very clean and well run, with super friendly staff the only downside was the restaurant which was called the social I think premier inn have missed a trick the policy off closing the pubs which were always next door replacing them with what felt like a workplace canteen doesn't work. The food on the Thursday wasn't that great but the chef on the Friday was excellent thank you overall an excellent stay. I would stay again and sure I will.

I have never known a friendlier place to stay in my 66 years of life. So accommodating and lovely. The staff shared reception bar and waitering very professional.