Ross-On-Wye hotel

ta-ratings-img(1071 reviews)

    Make the most of the great outdoors in this idyllic spot by the Brecon Beacons and the Forest of Dean

    Hotel FacilitiesSee all

    Free parking

    Breakfast

    Restaurant

    Free Wi‑Fi

    Accessible

    Family rooms

    Exterior of Premier Inn Ross-On-Wye showing car park

    Parking at Premier Inn Ross-On-Wye hotel

    Our rooms

    Standard double

    A super-comfy bed, a powerful shower and free Wi-Fi – our Double rooms have everything you’ll need for a great night’s sleep.

    Tea & coffee facilities

    Double or kingsize bed

    Free Wi-Fi

    Powerful shower

    Desk

    See all facilities

    Restaurant

    The Social
    Breakfast

    Reviews for Premier Inn Ross-On-Wye hotel

    1-2 of 1,071 reviews

    "Parking Fines, Strangers entering my room in the night..."
    Parking fines, a make guest been given my room and entering while I was asleep after 11pm. My colleagues, all had issues with being given rooms that were occupied. On check in there were mistakes in the billing and we were asked for more money. The chef did not arrive for dinner service and we were not assisted with alternate options with one elderly couple saying they had no choice but to eat crisps for dinner. Not acceptable that I have now received multiple parking fines for my stay when the website clearly states free parking.... Lack of advice at reception on parking...... Also my room key failed to work every time I left the room I needed a new key.
    "Parking Fines"
    Horizon Parking Fine We stayed at the Premier Inn from 31st August to 4th September. Booking reference AMQ8510471. Having a Blue Badge we were able to park right next to the entrance. As we have used Premier Inn's many times before we recorded our booking at reception, confirmed duration of stay and inclusive deal and also provided the vehicle registration to the receptionist. We thought this to be sufficient. No signage was noticed between our short walk to the entrance (about 5 paces). Am I now to expect further charges for the additional 4 nights (5 days) of our stay at Ross On Wye? The online advert states that parking and Wi Fi are free at Premier Inn, and we understood that as with previous stays at other Premier Inn's, that it was sufficient to register a vehicle at reception on arrival.
    "Disappointed Stay"
    Don't eat in the restaurant as its overpriced for what you get and may have a long wait to receive you food. Bedroom could do with a paint and a shower with some power
    "Hotel in poor state"
    This hotel feels like it is being wound down to being closed down. Have stayed here numerous times before and always been OK. The onsite pub/restaurant has already closed for good. The new bar in the hotel was hopeless no draught beer available all week the staff were hardly ever there seemingly spending most of their time outside smoking. No senior staff on shift at all it seemed so when the till on the bar had a glitch there wasn't anyone there who knew how to fix it so the choice was cash only or no food or drinks! The room was quite shabby especially the bathroom and was advised upon arrival that our rooms would not be made up each day unless we specifically asked them to do so which leads you to think they are under staffed. Will not be staying at this branch of premier inn again.
    "Worst premier Inn ever"
    Cold room heating wasn't working but perfectly clean evening. Food expensive. Overcooked some items. A little suspect coffees were stone cold. We was told that's how it comes from the machine when we arrive there was one girl working. She had to do the bar. The reception attend any rooms, take orders for food and serve it on our own it took us about a good half hour to check in because of this. Obviously not her fault there was little response to our complaints about the food. Breakfast in the morning was awful. I'd been sitting in the trays for ages. Beans were congealed bacon overcooked like cardboard , fried eggs, overcooked scrambled eggs looked awful. Coffee machine was broken

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    Hotel contact information

    Phone: 0333 321 8454