Hereford Holmer hotel

The entrance to this hotel is about 20 yards from a busy roundabout on the A49, and is impossible to access from the opposite side of the road. This is not helped by the totally inadequate signage at the hotel entrance itself, which is a very small, unlit sign attached to a wall and only visible from the northbound side of the A49 approaching the entrance. The car-park is quite large but inadequately lit, and again has somewhat misleading signage for the hotel entrance and reception. The hotel itself appears very old and shabby, with worn carpets and some faulty, flickering ceiling lights. Our ground floor room was sparsely furnished, with no sofa bed,only one armchair and a chair at the desk. The bathroom was fairly awful, with peeling paint and plaster, cracked and damaged skirting boards, chipped enamel on the bath, cracked and broken tiles, damaged worktop riser and dirty / rusty soap dispenser. The washbasin drain was partly clogged with soap scum and other detritus, and the toilet flush mechanism was faulty. In the morning the water was not warm enough to have a shower, and barely warm enough to shave with. A piece of loose carpet at the bathroom door is a potential tripping hazard especially in the dark. On the positive side, the staff were very pleasant and helpful as always, and the breakfast was good, as usual.

There was a damp smell in the room upon arrival even though the widow was open and there was mold on the ceiling in the bedroom. A plus point the bed was quite comfy! The evening meals were very poor! service was slow and the food was just warmed up glorified ready meals, re heated in a microwave. This was fully visible due to the open kitchen. My curry which i considered a safe option due to the "cooking style" was very sparse on chicken about four small nuggets and there was no mango chutney to go with the plain poppadom, contra to what was stated on the menu! My colleagues fish and chips was very dry and synthetic although the breakfasts did fair better though!

This hotel has serious problems. First of all. for the time we spent there, it wasn't cheap. The price was more than for an upmarket hotel. the room was grubby. the furniture was quite dirty. The heating didn't work. During the night, on all three nights we stayed, there was an extremely loud screeching noise, which seemed to come from the plumbing on the floor above. In the restaurant, the breakfasts were fine, although the room is too small for the number of guests. In the evening, we ate there twice. They had no red or white wine. The draught beer was off. The menu is small, and of that, several items were unavailable both nights. We were told that they only get a delivery every two weeks. They managed to get three out of ten orders wrong. I do have to say that the staff were fine, so this is really a management issue. Most Premier Inns we've stayed at including several in London have been very good. This one needs some attention.

Room very clean, bed comfy, everything worked in room (didn't try the air con as was mild night), breakfast was tasty and well cooked, staff were helpful and pleasant. Easy to get to, quiet environment over night .can recommend and would stay again. Decent private car park reasonable size with spare parking even though we arrived at 9pm, although was a Thursday night.

The Hereford Holmer. The staff were outstanding but the hotel is very tired. The restaurant is ridiculously small for the size of hotel. The plumbing could do with an overhaul as the shower seemed determined to boil or freeze us with no happy medium available. The bed was good and the room, although old, was cleaned to a high standard.