Hereford Holmer hotel

We thought it had a beefeater attached when we booked but that is now a derelict building in the carpark. There is nowhere else walkable to eat, (staff recommended the Three Elms, about half an hours walk), so you are stuck in the small internal "converted amenity" called the Social (doesn't open till 5pm) with a limited menu and bottled or canned wine - very limited drinks (1 temporary moretti pump set up on a table). Sky news is playing on a tv. The kitchen (about 10 x 8ft) has one man operating it at breakfast and evenings, carrying bags of frozen food past guests to it. It has an open hatch so you can see him snipping open microwave pouches of food and pouring from catering packs of sauce. A dismal experience. As it is only 1 man "cooking" he can only prep 2-4 meals every 15-20mins so if 6 of you want to eat together - you can't. They run out of ingredients too. Onion rings were advertised with tartare sauce but we got ketchup. No prawns, but that was probably a blessing. The bathroom was ridiculously tight, the door shaves the corner of the sink when you go in and then hits the shower, and when you are in but want to come out the metal latch of the door catches your clothing as you can't stand far enough back to escape it as the door opens in towards you. There's a happy hour offering all beer wine and cider £8 for 2, we were charged £12.25 and had to arrange a refund after leaving. We left after one night (had booked two), it was so depressing. Final straw was a guest at breakfast arriving to eat in their well worn pyjamas and furry slippers and an anorak slung over the top. At least have a sign requesting guests to be in daytime attire! The tiny number of staff trying to run this place deserve medals, they are doing their best. Premier Inns need to help this venue out as the staff can't make a silk purse out of a sows ear. We booked this one instead of the city centre one as this had parking on site, but accessing it is not easy. There's only one entrance to it, a small driveway just before the island on the northbound A49, traffic was heavy so if you approach on the A4103 you're in a long queue to get back up the northbound A49. So, we lost the price of the 2nd night we'd booked but it was worth it not to have to endure a 2nd depressing evening in the "Social" room. If this was the first Premier Inn you ever booked, you'd never book another. We use them lots all year and most are really good, but this was awful.

Just run down really. Got locked in the toilet after not having any loo role. Good menu but nothing In stock. Food is cooked in front of you as they pour out of bags and microwave. Chicken wings are not even chicken wings despite being shown a boil in the bag they came in saying they are.( I'm a game keeper so I know a wing when I see them) Very limited bar don't even sell the most common drinks like vodka gin or whiskey. Only mixed tins or bottles. No local pubs so you will need to get a taxi to enjoy food drink or even location . Ps staffing were amazing

Second time staying at Premier Inn Holmer. Room was on the ground floor and was on the next to the busy road leading into Hereford. Bathroom was good albeit very small with the door taking up most of the bathroom. Shame the beefeater has closed down as the restaurant is very small and has a limited menu. Sweer and Sour Prawns are on the menu but the meal deal is worth the price. Debbie is very helpful and she covers both reception and meal service really well.

The entrance to this hotel is about 20 yards from a busy roundabout on the A49, and is impossible to access from the opposite side of the road. This is not helped by the totally inadequate signage at the hotel entrance itself, which is a very small, unlit sign attached to a wall and only visible from the northbound side of the A49 approaching the entrance. The car-park is quite large but inadequately lit, and again has somewhat misleading signage for the hotel entrance and reception. The hotel itself appears very old and shabby, with worn carpets and some faulty, flickering ceiling lights. Our ground floor room was sparsely furnished, with no sofa bed,only one armchair and a chair at the desk. The bathroom was fairly awful, with peeling paint and plaster, cracked and damaged skirting boards, chipped enamel on the bath, cracked and broken tiles, damaged worktop riser and dirty / rusty soap dispenser. The washbasin drain was partly clogged with soap scum and other detritus, and the toilet flush mechanism was faulty. In the morning the water was not warm enough to have a shower, and barely warm enough to shave with. A piece of loose carpet at the bathroom door is a potential tripping hazard especially in the dark. On the positive side, the staff were very pleasant and helpful as always, and the breakfast was good, as usual.

There was a damp smell in the room upon arrival even though the widow was open and there was mold on the ceiling in the bedroom. A plus point the bed was quite comfy! The evening meals were very poor! service was slow and the food was just warmed up glorified ready meals, re heated in a microwave. This was fully visible due to the open kitchen. My curry which i considered a safe option due to the "cooking style" was very sparse on chicken about four small nuggets and there was no mango chutney to go with the plain poppadom, contra to what was stated on the menu! My colleagues fish and chips was very dry and synthetic although the breakfasts did fair better though!