Winchester hotel

The location and overall atmosphere was good, the room was clean, bed comfortable and staff fine. There was an issue with the air conditioning where it doesn't blow cold during the evenings, this happened on all three nights, I reported it the second and third nights and attempts to reset it wasn't that great. I reported this to Premier inns customer feedback team via WhatsApp and aside the initial acknowledgement and telling me it's being investigated, they have ignored my chaser messages and I've had to escalate it, awaiting response. That's my major complaint.

Generally Premier Inn is a safe bet but unfortunately Winchester Premier Inn was not up to the usual standards. We booked 2 Premier Plus rooms - these were scruffy and needed a refresh. The headboards to the beds were scratched and worn and the carpets were stained. The rooms were reasonably clean and the beds were ok, but the rooms were tired and just didn’t feel cared for. As these were the Premier Plus and therefore more expensive rooms, I wonder what the ‘standard’ rooms were like? Unfortunately the shared areas also felt like they needed an update. The carpet outside the lifts on the 3rd floor was very dirty and off-putting. Some of the edging of the wall by the lift had been repaired with tape. The automatic door opening button from the car park to the lifts did not work. Breakfast was a mixed experience - the server was obviously very tired and appeared to be working alone. Even though we went down to breakfast with an hour to go before it closed, most of the juice jugs were empty, there was no water and again the whole thing did not feel as though anyone cared enough. A shame as Premier Inn is usually much better than this.

Hotel is a short walk, fine in this season. Our room needed refreshing, as a premier room i expected more. Carpets in the corridor are disgusting, the back of the bathroom door was filled in where it had been cracked or damaged, the air vent (that you cant turn off) rattled, and the headboard had chunks missing from where people had been picking at it. Replacing these things would make the hotel feel more inviting and clean. Shower and body washes etc provided were really lovely, and parking for £4.20 for 24 hours is a steal in Winchester!

We stayed here for one night before starting to walk the South Downs Way. As regular users of Premier Inn hotels, this hotel was not quite up to what we have come to expect from Premier Inn. The room was comfortable, but there were crumbs left on the bedside table. There was only one bath towel so I visited reception to get another only to be told to “get one out of the cupboard over there below the TV” myself! No apology or offer to get one for me! At dinner we had to wait some considerable time before anyone took our order.

The hotel is in good location in Winchester, the rooms are ok, but its the staff that make this hotel 5 star. Everyone was very helpful and friendly, particularly Tracy, who even though she had lost her voice, couldn't do enough to help, even holding my wife's hand and assisting her to our room. Thank you Tracy, you're the best 👌