Winchester hotel

Location close to Winchester. Clean and tidy room. Value for money. Quiet. No Internet connection but I suspect you coukd ask them for their WiFi code but not listed in the room.

Booked online and was offered a standard room or accessibility room for 2 people - I booked a standard room. On arrival at the hotel, none of the team were in reception, so I thought I would use their self check in facility. Started to check in and noticed they had booked into an accessibilty room - NO WHAT I BOOKED! So i pressed the assitance button on the check in machine, continued to complete the check in process -- by the time I had finished the check in process, no member of their team came to assist us, so we went to the room. On arrival in the room, there was a lot of noice but we found it was the bathroom extractor and when the bathroom light was switched off that particular noise stopped. Also, only one towel had been assigned to the rom, so I had to find someone to provide another towel. Went to dinner and the young lady behind the bar said they wouldn't be serving and more dinners until 7.30pm (time now was 7pm). As a diabetic, I needed food and as I was on their meal deal I couldn't go somewhere else. Actually got seated and served right away from another waiter. Had Fish and Chips and the batter was so hard and the fish inside was so small, not a good meal. During the night when the room was quiet, we were disturbed all night by this whoosing wind noise, it appeared to be from two places, one about the door area which is teh heating system and another above the window where there were no ventilation vents, well not in our room. This prevented us from sleeping. In the morning we spoke to Barry their team member on breakfast. He was sympathetic and understood our concern. He said it sounded like their ventalation system which works 24 hours as, and in his words, "stops people from dying". He passed us the Guest Helpline to contact and he said he would make a report from the hotel side for us. He also said he would refund our beakfast which at the time of writting has not been received. After contacting Guest Helpline, they basically said they will not do anything as we didn't reort it during the night. Well one I wasn't aware we had to report it during the night, I wasn't wearing appropriate clothes to walk around the hotel to fing their night team (or was I supposed to get fully dressed to find someone) and bear in mind, they do not have phones in their hotel room. Very disappointed with this stay and their response.

Location was excellent for Winchester a 20 minute walk away from the City Centre and Cathedral.The online process with a variety of rooms for a group was easy and all fulfilled as per our requests for twin,double and single rooms. The breakfast was excellent both in terms of food quality and range. Parking was available but at an extra charge, which could have been included. Sunday room rates were also very competitive.

Customary clean and comfortable accommodation in good location to explore Winchester. Safe parking at a reasonable cost. Friendly and helpful staff who quickly sorted out technical glitches with our TV. Meal deal was reasonable value although service in restaurant inconsistent.

I recently stayed at Premier Inn Winchester and had a very positive experience. After I checked out, I realised I had accidentally left several important items in my room, including chargers and a travel adaptor. I contacted the hotel, and the team was incredibly helpful and efficient. They carefully kept my belongings safe and arranged to send everything back to me promptly. When I received my items, I was pleasantly surprised to find they had included a small pack of sweets as well — such a thoughtful and kind gesture that really made my day. I was especially grateful for their honesty, kindness, and attention to detail. It really gave me peace of mind, and I truly appreciate the extra effort they made to help. Thank you to the team (and Liam) for your excellent service. I’m very impressed and would definitely stay here again.