Southampton North hotel

We stayed for two nights at the premier inn Southampton north. The second night was unexpected. Room 303 was very tired, the headboard had something written on it to do with “tequila”. The comfy chair seat was very stained. The bathroom skirting boards were rotten. The heater didn’t go above 19.5° although the thermostat was set to 21°. There was a lot of traffic noise from 5.30am even with the window fully closed because the room was facing the main road. I don’t know what’s happening at the restaurant, we were able to have breakfast on both mornings but we didn’t book for the evening meal because we didn’t know if we were going to be back in time or even stay for the second night. We went to the restaurant at about 5:30pm we were asked if we had booked and we said no, we were told “we’re not taking walk-ins” so we said we’re staying at the Premier Inn, so the assistant went to ask if we could have an evening meal and she came back and told us no we’re not taking any more bookings tonight , even though there were only six people in the restaurant at that time. So we went to the horns Inn just up the road (we’d eat there several times before) but they weren’t open for food that evening because they were having work done.The owner went out of his way to prepare the four of us something to eat because we were turned away from the restaurant at the Premier Inn. Probably won’t be staying at the PI on my next visit to Southampton.

The room was a standard Premier inn however, the breakfast experience very poor. I paid £11.99 each for 2 people and the dining room was full of tables with dirty plates, cups etc, No water or juice as it was empty and no staff around to ask for assistance.

The problems that make me score you a 2 were related to the £29.99 meal package. On the evening, we went to the restaurant and ordered. 1st issue was the loaded nacho starters had no jalapeños or cheese sauce. My main meal was fine but my friends wasn't what he ordered. The correct meal then took 20 minutes to arrive by which time I had finished and he was quite fed-up waiting. Also, the restaurant had no mayonnaise, was freezing cold and the seats were falling apart. At the end of the meal, I was given a bill for £17.20. I expected some charge for a bigger steak and pepper sauce. My friend was billed £9.48 supplement for a mixed grill which wasn't explained or expected. He was also billed for sauce he didn’t want or eat. The next day breakfast was OK but there was no yoghurt, orange juice or pastries whilst we were there. I did point these items out to the lone member of staff but did not receive a refund or apology. We are very disappointed and I am writing to customer services as our experience was not a good one.

Bed was comfortable as always and room was relatively clean. It was a little bit tired in places - greasy marks on headboard, warped skirting boards in bathroom, etc. The biggest problem was the breakfast. Really understaffed and so many things not replenished - white bread, crumpets, pain au chocolat, muffins, bananas, pancakes - all empty.

Another P Inn stay for us before cruise. Getting fed up with purple and grey decor, always dark and gloomy. Too be fair, the lighting in rooms is good. In the middle of not a lot £6 to park! Booked 6 weeks before for 102. Checked night before, 121. Tomorrow night £57!! They are becoming a rip off company. This old property does not have ac, only heating. As commented before the restaurant is closing. Apparantly another company is taking it over. Whether you will get breakfast nobody knows. Also as commented before, we shall be looking at other options. Our next trip in a few weeks from Gatwick will not be a PI the night before.