Southampton North hotel

Love staying here on many occasions, especially the plus rooms. Pay for car park BUT KEEP THE RECEIPT as received parking charge despite paying within 3 minutes of arrival. Clearly their computer is at fault or they try it on anyway. How sad that this should spoilt a stay.

We were booked a room here by Green flag, after our car broke down and the second half of journey was delayed till the following day. The staff here were very friendly and helpful and we had a comfortable stay.

Extremely disappointing and unsettling stay. A group of external travellers arrived and stayed overnight in the car park, causing major disruption. There was loud shouting, drinking, and even fighting outside late into the night. Children were running around unsupervised, and at one point there was abusive shouting directed at my family, which was very distressing. There were also serious safety concerns. One camper van had an electrical cable stretched across the car park, creating a clear trip hazard, and cars were being driven recklessly around the area. We reported the situation at the time, but no effective action was taken. As a result, we didn’t feel safe staying and our sleep was completely disrupted. This experience fell far below expectations, very disappointing that no action was taken at the time and no compensation has been offered since. Would not recommend based on this experience.

A pleasant staff member on arrival. Our room was not very clean and we pointed out that the headboard was very dirty with clear marks from greasy heads on both sides of the bed. The bathroom floor had also not been cleaned with obvious signs of wee around the toilet area. I spoke to Phil on reception who was very good in apologising and sorting another room for us without hesitation. The rooms are in need of updating also. The reception area and stairways and corridors are shabby and in need of cleaning.

We recently stayed for two nights 20 and 21st March. Staff very helpful and professional. The hotel is in need of a refurbishment looking a bit shabby and worn in places such as bathrooms. The couple we were with found cleanliness issues with their room and were upgraded to a premium room without question.