Southampton (Eastleigh) hotel

Stayed a night before a cruise. Great location before heading to cruise terminal. Clean room, busy but friendly check in. Had to book a time for breakfast which we had never done before. Overall, a pleasant stay

As a stopover to Southampton heading for a cruise this place is ideal. 6 miles from the docks and just off the motorway. The upgraded premier plus rooms are spacious and well equipped. Comfy beds and a great nights sleep. Avoid the dining room, evening meal was the worse we’ve had in a long time. Breakfast was a slight improvement.

We arrived a little earlier than our check in time. There was no one at reception. After around 7 minutes, a woman arrived. Did not say “good afternoon l” did not apologise for the wait, did not smile. We stayed we knew we were a little early but wondered if our room was ready. “Not unless you pay” she snapped, again no smile, just a terse expression. She dud not ask our names or attempt to ascertain if our room had been serviced. Nor did she offer to store our overnight bag So we left & returned after the appointed time. A different receptionist greeted us. We told him about the less than welcome experience of 2 hours previously and he stated that he knew who that was & they had received previous complaints. Our room was perfectly pleasant. We had paid for dinner & breakfast in advance. Oh dear. It took nearly 20 minutes for our order to be taken. My husband’s meal had 2 items missing from the plate. Breakfast wasn’t much better. Half an our after start of service, bread, pasties & juice was still missing. Bacon was barely cooked and one of the orders was wrong. It wasn’t pleasant experience.

lovely stay at this premier Inn, even though its on the road, could not hear the traffic, very friendly staff, would use it again.

We had an overnight stay here on the way to purchase kayaks in Bournemouth. We normally book a Premier Plus room but they were sold out. However, the room we stayed in (111) was a nice big room. The bed wasn't as big as we're used to but it was very comfortable and we slept well. The shower was over the bath and had a rainhead and a normal shower. Pressure was good. The air con was going full blast when we entered the room so it was really cold. We turned it off but there still seemed to be cool air coming through the vent in the wall. There was a very strange smell in the room. I've always thought the rooms smell a little odd, but this was quite strong. We couldn't work out whether the previous occupants had smoked or whether it's some strange air freshener that's used, but it's not particularly pleasant. When we got home and unpacked, all our clothes smelt, so everything was washed, even things we hadn't worn! We ate in the restaurant in the evening (very average) but the breakfast was good. The staff were fine, but nobody stood out as particularly friendly or cheerful, other than one young man who we met on the stairs who asked us what we were doing that day and was very pleasant and chatty. It was good value for a one night stopover, and other than the odd smell, everything was fine.