Southampton (Eastleigh) hotel

Excellent customer service from Morgan. Prior to our stay we were telephoned to say that due to circumstances beyond their control evening meal was no possible, we were given a list of recommendations which turned out lovely. Nothing was too much trouble for Morgan. The air con was already on in our room which was greatly appreciated on what may be the hottest day in the year (so far). We requested some ice and Morgan sorted this out. The service has always been lovely here hence why we come back, because of the service. Thank you Morgan for the brilliant service, much appreciated.

Hotel itself is ok, attached restaurant is dreadful. Room was comfy, good extras and quite clean Had full DBB package but dining room full up so did not have dinner, did not know you had to book a table and time Breakfast was ok, buffet was standard but cooked food was pretty poor, watery scrambled eggs and strange tasting bacon

room ok, bed comfy, great location for Southampton sailing. Check in took far too long - 1 person booking people in and the queue had 5 or 6 people waiting.Customer service in bar area poor. No smile, no greeting. Man behind bar was very unfriendly, miserable and quite rude. We sat outside and there was loads of empty glasses on the tables, so as i went to be served i took a handful to the bar. I joked with him 'im doing your job bringing glasses in',he gave me a filthy look. Only a handful of people in bar area, he never came out and collected the rest of the dirty glasses, so i ended up taking them all in every time i went to the bar to be served! Couple of times he wasnt behind the bar and i had to wait, then shout for him and he came out of a door which i presumed to be the kitchen or office? Next morning at breakfast a lovely lady who i presumed to be a manager was running about doing everything from seating, clearing tables, bringing out the food, she was super polite and friendly even though she was extremely busy. She was worth her weight in gold. Good choice of food for breakfast. Food in the evening wasnt anything great and pricey for the quality. On checking out, cleaner was on our corridor sat on a bed doing something on her phone, not very professional.

Easily accessible hotel close to Southampton port. Room was clean & comfortable but the restaraunt was very worn with visible splits/ tears in chair covers and food was really under par! Undercooked eggs at breakfast! Not the usual premier inn breakfast to self serve all cooked and delivered to table on a cold plate.

Stayed for 1 night as a stop over on way to the port for our cruise. Check in was slow as the receptionist was in her own, although she was very pleasant. Room was fine as they usually are at Premier Inn. The bar service was equally as slow, as only 1 member of staff available again. Half the time he wasn't at the bar so had to wait, and when he did serve you, there was no smile or conversation from him. He was very miserable and never even said anything to my wife who kept taking all the empty glasses ( not just ours but other tables) back to the bar. The lady who was waiting on us at breakfast was lovely, but again on her own and rushing around trying to seat everyone, take their orders clear up and clean the tables, all with a smile on herself, which is more that can be said about the barman. Handy for stop over if going on a cruise, but would like all the staff to be hospitable.