Southampton (Eastleigh) hotel

We have stayed at the Premier Inn at Eastleigh on a number of occasions and always find it welcoming and friendly. It is very clean and a relaxing place to stay. The staff are very friendly and welcoming and nothing is too much trouble. I can recommend this as a place to stay. Thank you.

Very noisy with children/ teenagers running up and down the stairs reported to reception nothing was done. Room was clean, bar/ restaurant staff where friendly and polite.

Stopped here the night before a cruise from Southampton, great location with easy access and free parking, next to the main road but good windows with brilliant air conditioning and all the staff were very helpful, positive and friendly, will stop here next time, thank you

Pillows could have done with been a bit thicker did not sleep very well Could have done with some more coffee sachets in room as only 2 in But overall room was excellent

Our welcome on arrival was not great. The receptionist checking us in appreared flat and disinterested. She needs to rethink and adjust her approach as she is not doing the hotel the justice it deserves. The hotel itself was very nice, clean and well presented and we had a good overall stay. A huge shout out goes to Lucas who was covering from another hotel, and to Megan, and Brandan who were all very kind and caring and showed us great customer care throughout our stay. Each of them need to be commended, thanked, and highly praised for doing a very good job. They went above and beyond and represent the hotel well. The insitence of contributing to charity to have bags stored by one member of staff was bordering on being rude. A sign suggesting a donation is enough without being pushed into it as a must do compulsory measure. I found that particular member of staff overpowring and a tad vulgar all throughout or stay. The meals at Gateway Table Table were nice but it wasn't the cleanest environment, the floor was sticky, the chairs were stained and some even unsafe with wobbly legs, and the carpet is stained and dirty and in an awful state, all of which needs immediate attention. The staff serving at Gateway Table Table were variable, ranging from being exceptional, welcoming and kind and others being the total opposite. Would we stay again and would we receommend, yes, but there is room for improvement as noted above.