Southampton (Cumberland Place) hotel

Good location for railway station. You can turn the bedroom air conditioning off at night to avoid noise. Good shower and hairdryer. I liked the coffee at breakfast, the orange & mandarin juice, berries and yoghurt. Breakfast room only had one staff member. No-one on reception when I first arrived to check in and collect my key. which is a security concern. The call button was not obvious. Once a staff member arrived, he tried to get me to use a touchscreen to check in, even if though he was standing right in front of me! Reception should receive guests and make them feel welcome and safe - also, some people have 'zombie finger' and cannot make touchscreens respond. It is called the hospitality trade so please be hospitable. My bedroom layout was a bit odd with everything squeezed in one end and a huge empty space in front of the window. Would be better with the desk down that end.

Absolutely the hardest working group I've had the pleasure of staying with. Nothing was too much trouble. Rooms comfy, clean, what more do you need. Shout out to Connor who worked tirelessly.

My husband is a wheelchair user. We had reserved an accessible room but spoke to the hotel the day before arrival about the bed height. We were informed that 6” bed risers would be in place. Unfortunately on arrival there were no bed risers and my husband could not use the bed as it was too low. The manager said there were no bed risers available and refused to double up a mattress as it wasn’t company policy. He offered a standard room but my husband could then not access the bathroom! We were travelling with family so removed the mattress from their sofa bed and placed it on top of my husbands side of the bed leaving me very little space to sleep beside him. It was a very stressful and disappointing experience handled very badly by the hotel staff

We had a lovely night’s sleep as always at Premier Inns, check-in staff very helpful and breakfast chef very cheery/food excellent.

We booked this hotel for two nights before a cruise. (The location closer to the port as well as many other hotels were already full, but this wasn't a bad choice even if they weren't). It was very easy to walk to from the train station, which we took from London to get to Southampton. We ended up booking two rooms because the information online was a bit confusing as to what size beds we would get, and although I thought I booked 2 "twin rooms," I ended up getting 2 "family rooms" that each had a double bed and a twin bed. There was also a floor mattress under the double bed, so officially we all could have fit in one room, just cramped and with no room to move around especially with cruise luggage. The rooms were fine - not the fanciest we've ever stayed in, but worked fine for us. As we knew, there was not refrigerator or microwave in the room. We did not buy any of the food at the hotel restaurants. The area felt safe, and we enjoyed walking through Southampton and exploring the history of the city. On the morning of our cruise, it was hard to get an Uber to take us to the port, but the hotel had a phone connecting to a taxi and that was quick and easy. I would stay here again.