Southampton (Cumberland Place) hotel

Great location, bedding clan and comfortable. Decor a bit tired. AC / heating not working in the room with a constant buzzing. Manager fixed the buzzing issue bit AC system failed to Work - complimentary breakfast given as an apology. Parking is accessible a block Away from the hotel which is multi storey

We stayed for two nights, arriving in the middle of the night, and we were welcomed and had access to our room in a matter of minutes. The room was quiet and comfortable and the breakfast excellent, the hilight of the stay.

After staying in the very clean Wembley Stadium Premier Inn the night before I was very disappointed in the Cumberland Place Premier Inn in Southampton. We arrived around eleven and the staff were happy to take our bags. When we returned at check in time we had a problem getting one room to work on the machine but it was sorted out as quick as possible by the staff who were ready to help. When we go to the room I thought it was a nice size. It is smaller than most Premier Inn's I've been in but big enough. The issue I have with this hotel though is that it isn't clean. The room has been cleaned but very inefficiently. The first thing I noticed was the marks and stains on the bedding. Then I decided to open my suitcase to get some teabags I'd brought with me out and I noticed a pip from an apple dried up and on the floor and now I'm near the floor I can see all the other crumbs that haven't been hoovered up. I also noticed the huge amounts of dust in less visible places that clearly haven't been cleaned for a long time like behind the bed and under the bedside table. I got my teabags and went to get a cup. Unfortunately they are glass cups which I hate and aren't ideal for a hotel as they are filthy and really show dirt and water marks up. One cup had a sticky lip shaped mark on it and some other dirt (like a crumb) stuck on whilst the other one looked filthy because of the wear to the cup, scratches and watermarks. What is wrong with the old ceramic cups Premier Inn's used to have, at least they appeared clean as now I'm put off of having a hot drink because of how awful the cups look and I did drink significantly less because of this which isn't great. Anyway, obviously my first job is now to wash the semi clean cup of the two and I walk in the bathroom to find a hair in the sink and the shower as well as visible mould in the corners. The bed is comfortable but with the room being unclean I feel uncomfortable being in it. Even the sofa chair like bed next to me looks like it's been sat in and left in a mess which is off putting and there is of course dust and hair on that too. The WiFi is good, faster than other Premier Inn hotels even on the free one. After a drink and testing the WiFi I went to turn the bathroom light off as it was making a racket with the fan in there and I noticed the down button on the heating control was non existent as the plastic had been broken on top leaving a hole that has never been fixed. Later I decided I would go to the toilet before leaving the hotel and I opened the lid thinking surely it's clean in here and there's what appears to be a dirty bottom to the toilet which is gross looking. I asked if the toilet could be cleaned just to be sure as with dirty everything else I'd rather double check and I'm not convinced anyone came up to do this but I was out so they could of I guess and just didn't put the lid down when they left. I have stayed in many hotels and whilst this will never be the worst stay (as I've stayed in Wembley Park hotel and that's shockingly bad all round e.g. staff, cleanliness, rooms design etc.) it is the second worst hotel I have stayed in. The location is good, the staff are lovely but the cleanliness is awful. Even the reception seemed to have dirt on the ceiling and I'm just wondering how it got there and why it's not been cleaned but I guess attention to detail isn't a priority regarding cleanliness in this hotel. For a reasonably new hotel this one is very tatty and disappointing. I could understand a little wear if it was an old hotel but I was shocked to find out it's the same age as the Wembley Stadium hotel I was in yesterday which was very clean and well presented and they're both less than ten years old. I wouldn't choose to stay here again.

Found bed bugs in room on first night, so checked out and had to find somewhere else to stay - I didn’t want to take another room after finding bed bugs. Location good. Premier Inn have only offered a refund for a single night of a three night stay despite confirmed bed bug activity.

When arriving for the first time we was greeted with a smile, staff was very helpful, especially Sharan, Basia and Maria, food was cooked by Will perfectly, room was clean, amenities are in walking distance , definitely the best experience we have ever had in a hotel, will definitely recommend and will be coming back.