Southampton (Cumberland Place) hotel

We booked a night here as we have good experiences with Premier Inn before. Not so here. It was a very poor experience indeed. We were in Room 222 - an accessible room. It was one of the worst hotel rooms we have ever stayed in, anywhere. The carpet was very badly worn with the pattern looking worn through over almost the entire area. The joints between pieces had separated in places creating a potential trip hazard. The armchair was very badly worn with parts of the covering on the arms torn away completely. The door to the bathroom was broken and would not even close, let along lock. The bed was far too low for accessible needs making it impossible to get out of without additional help. The bed was King size rather than Super King which we were expecting as this is an accessible room. We had the evening meal and breakfast. The dining room was very basic with Formica topped tables and upright chairs. The food was very basic too, but we were expecting that. However, the service was appalling and totally disorganised. The chef put new dishes out on a hotplate when ready and rang a bell, but no-one took any notice. We looked at our food spoiling on the hot plate for 10 minutes before anyone brought it to us. The food, when it came, was acceptable, but not good. A so-called Vegan Burger included non-vegan coleslaw which is a pretty basic error. Paying for the bill took over 20 minutes and three re-calculations as the staff did not know how to deal with our upgrade from breakfast (prepaid) to full meal. Individually, the staff were helpful and polite and did their best, but there was no leadership. This was a training and management failure rather than poor staff.

George in reception was very kind and helpful. In the room there were lots of storage and space. Comfy bed and very clean room also good price. Carpark nextdoor. Noise levels low. Large TV.

Clean hotel, good food and great location. Maria who works on the door and restaurant is very professional, kind and goes out of her way to help. She is a credit to the company.

Another wonderful stay at a Premier Inn. This time it was Cumberland Place in Southampton. Perfect location for a concert at Southampton Guildhall Gardens. Staff all very welcoming, especially the young barman George, who was very helpful by bringing the drinks to the table, due to me having an injury to my foot, and i would have spilt half of them while trying to carry them with my limp.🤣.Breakfast was amazing, apart from the sausages, which weren't to our taste as they were herby. But i guess they cater for what the majority of people like, but not our favourite. Apart from that, everything was spot on as per usual. Cumberland Place is definitely one i will return to when visiting Southampton.

The hotel is within walking distance of Southampton Central Station (15 minutes) and the cruise ship pier (25 minutes). The location is exceptional as is the hotel staff. As for the actual hotel, it’s a bit tired and worn out in places. Definitely could use a refurbishment from top to bottom. I will say it’s quiet and the bed and linens are good. There is a restaurant/bar onsite which provides a great buffet breakfast for a small additional cost. The restaurant staff were highly aware of gluten free options and made great suggestions which get lots of kudos. For one night it did the trick but staying longer wouldn’t be an option for me.