Southampton (Cumberland Place) hotel

Close to the city centre, just a short walk from Southampton Central station

TripAdvisor Traveller rating:

388 reviews

Certificate of Excellence

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12-13 Cumberland Place, Southampton, SO15 2WY

Sat Nav Directions: SO15 2WY What 3 Words: ///ritual.friend.valley

Directions: From A3057: Leave A3057 (Shirley Rd) onto Commercial Road. Continue to follow Commercial Road. Turn left onto Cumberland Place. The hotel will be on your left. From A335: Follow A335 (Onslow Rd). At the roundabout, take the 4th exit onto A3024 (Cumberland Place). The hotel will be on your right.

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Transport and local information: Southampton train station 0.4 miles
Titanic Musician’s Memorial 0.1 miles
Southampton City Art Gallery 0.3 miles
St Mary's Football Stadium 1.4 miles
National Oceanography Centre 2 miles

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Hotel Parking:

There is no on-site parking available at this hotel. Chargeable off-site parking is available nearby at Grosvenor Square multistorey car park at approx £8 for a day and £3 overnight after 6pm.

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1-5 of {{388 | number:0}} reviews

8 Sep 2020

karlaO4869GJ

Trip Type: Family

"KarlA"

On arrival it seemed quite nice with friendly staff. We were meant to stay for nine nights we left after 8. We had asked for our room to be cleaned 4 or 5 times but nothing we wouldn’t have minded but we had our 2 and 5 year old with us. They told us on one time of asking they couldn’t clean it due to covid as they aren’t allowed in the room with people in it. But we were only in therw to sleep as we have our 10 week old is Southampton Hospital, so there was no excuse but still nothing. Then on the friday evening ther were police running through the hotel, the staff never said anything to anyone i walked up the stairs to be nearly knocked over by a police officer. Would not stay at this premier inn again. Even if they paid me to

3 Sep 2020

RebeccaWx

Northampton, United Kingdom

Trip Type: Family

"Totally incompetent and dirty!"

Stayed here when we went to Peppa Pig World so we are a young family. Would I return? No. When we checked in, all we were told relating to coronavirus was that the normal buffet was now table service and we had to book a time slot, fair enough. We booked for 8am and as we were staying for 2 nights, which the staff should have seen, we automatically assumed, it had been booked for 8am both mornings. Wrong! It was by pure luck my husband double checked the following day the booking and was told he definitely hadn’t been booked in. Where is the sense in that? Breakfast soooo slow!!! As instructed in the bathroom, we left our used towels in the bath and we went out for the day. Completely and utterly oblivious to the fact that no maid service was going to be undertaken during our two night stay. When we walked in tired and hungry after being at peppa pig all day, we realised nothing had been done to our room. I went downstairs and spoke with the receptionist, I was told if I wanted maid service then I had to ask for it. I wasn’t informed of this at any point and I said I wasn’t happy about it. He then ran off straight away to get the manager (I didn’t ask for them). If I was him, I wouldn’t have wasted my time. Whoever employed the manager, also needs sacking. I would call him a school boy at best with the customer service skills of a flea. The manager reiterated that I had to ask for it and I would’ve been told this at check in. He checked me in and he said nothing!! Couldn’t even book me two mornings worth of breakfasts. Totally incompetent. During the exchange, some other man in a polo shirt came over who apparently had some connection to the hotel said premier inn had failed me if I didn’t get a phone call prior to check in telling me all of this. I hadn’t but he did tell me I could feed it back when they sent me a survey at the end of my stay. Wow, great thanks. I had to ask for new towels with no answer to who was going to collect my dirty ones. I was also told that my room has to be quarantined for 6 days after I vacate? Yeah right! Terrible liars. They’d make no business if that was the case. I see no difference in them doing a turn down service during my stay to them remaking beds, changing linen, refreshing the towels, refreshing tea and coffee and emptying bins once I’ve left. This hotel has signs up everywhere telling their guests they’ve enhanced their cleaning but I didn’t see one cleaner my whole stay and my room was allowed to remain dirty. For the price I paid, I’m not happy at all and will not recommend to anyone. If you want to change your cleaning regime within the rooms for guests, my advice for the future would be to put literature in the room for them to read and remove the ‘please clean’ door hangers. Seems odd to have them if you can’t have your room cleaned.

3 Sep 2020

ozziechef

Sutton Coldfield, United Kingdom

Trip Type: Family

"Booked for two nights.... left after one"

We booked this hotel for 2 nights to visit Paultons Park. Location wise, it’s good - nice and central (although has a postcode that isn’t really recognised by Satnavs etc). We had a room on the ground floor - which we found dark and dingy and small. We are a family of 4 - we rearranged the room to have a bit of space at least. The room was also a bit stuffy - and lacked air. Being o the ground floor!the view was of some office parking spaces and there was a bit of banging through the night. The air con didn’t work, and pumped out hot air, even when turned off - not what you want in August. The other problem with the room was a connecting door, which meant we heard our neighbours late night Zoom calls with his friend. Not the hotels fault, but still really annoying. And with a 2 and6 year old, it’s not great to be up until 1am. The room is small, so every time the children moved, they bumped into other beds, waking everyone up. Breakfast was slow and pretty badly organised. There is no longer a buffet and you have to order at table. This is fine but with one staff member working, it’s very much one at a time. We are in a pandemic and these are first world problems, but in the night, struggling to sleep and on edge, we booked the Premier Inn at West Quays for our second night, where we are now - which is 1,000,000 times better. In summary - I’d avoid. It looks new outside but inside is worn, dark and dingy. Maybe that’s just the ground floor though?

2 Sep 2020

K4805ERmargareta

United Kingdom

Trip Type: Family

"Beyond Good but can't give excellent"

Had a fabulous time in the past 6 days. Staff were great. Location was good 9 mins walk from Southampton Central. Shops and restaurants nearby and West Quay shopping complex not far away either. Its 22 mins walk to the Red Funnel Ferry (Red Jet was great) to the Isle of Wight and train from Southampton to Portsmouth for fishing, exploring or Gunwharf Quays Outlet near the hotel. The buffet breakfast was generous and you were served seated.The staff did their best. Beds were great. Daughter says "hotel was nice" and that's a testament especially from a teenager who travels and reluctant to a UK holiday for 6 nights (that's changed now) The staff (Melinda is the only name l recall, the two ladies and Nigerian gentleman oh and the manager) in the restaurant at breakfast provided a great service. I also noticed staff were multi-skilled operational at front desk, restaurant and kitchen duties - thanks to the manager who was in the kitchen on the evening of 1st September 2020 he provided us with ice as he promised and also checked us in. I choose Premier Inn to ensure my child had a hot breakfast and l don't have to worry- l was not disappointed. Not many hotels in Southampton hotel provided hot meals this summer. Two issues: check in later that 2pm due to COVID-19 but we were warned on arrival. Also, breakfast was cold 27th August to 29th August but thereafter was right temperature Anyway, had a great time and rested well. Well done and God bless everyone who contributed to me to changing my views about holiday in the UK since my experience somewhere in 1992. We made the best of our staycation !!!

1 Sep 2020

Dazza L

Kettering, United Kingdom

Trip Type:

"Apart from location not good"

The staff and managers really didn’t have a clue! Three of them scratching their heads trying to book people in while 20 plus queuing mostly outside. The self check in was either closed or broken, which didn’t help. The hand sanitizers were empty or running out as give a tiny drop. Room apparently had been Covid-19 cleaned and just finished but by the time we got upstairs it had collected dust and everything clearly had not been cleaned. So set about wiping all surfaces, light switches and tv remote. Also removed the sock that had been put over the smoke detector by a previous occupier. Clearly the cleaner or managers don’t check this.

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Hotel description Our Premier Inn Southampton (Cumberland Place) hotel is in the heart of bustling Southampton, so there's lots to see and do right on your doorstep. Hit the stylish shops at West Quay shopping centre, marvel at the contemporary art at Southampton City Art Gallery or head to Southampton Football Stadium to cheer on your team on match day. At the end of a day full of excitement, treat yourself to a tasty dinner at our in-house Thyme restaurant and then relax in your extra comfy, kingsize Hypnos bed.

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