Southampton City Centre (West Quay) hotel

ta-ratings-img(3531 reviews)
  • Premier Plus rooms
  • Next Evolution Style

In the heart of the city, close to the Port of Southampton and the River Test.

Hotel FacilitiesSee all

Chargeable offsite parking

Air conditioning

Breakfast

Restaurant

Free Wi‑Fi

Accessible

Parking at Premier Inn Southampton City Centre (West Quay) hotel

Chargeable off-site parking is available in the West Quay Multi Storey car park (Harbour Parade – SO15 1ST) located next to the hotel at £7 per 23 hours.

Our rooms

Standard double

The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, improved connectivity, mood lighting and more.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

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Premier Plus double

Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

Ultimate Wi-Fi

Coffee machine

Improved refreshments

Vanity area

Air conditioning

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Restaurant

The Social
The Social

Open 24 hours a day, The Social is a place for everyone to hang out in style. Whether you’re looking for a proper get-up-and-go breakfast, a leisurely lunch, pre-night out drinks or you need to grab a quiet spot for a meeting or work call, we’ve got you covered. Think free Wi-Fi, a team available 24/7 and a super central city location – there’s no better place to chill out! The Social has a menu to match whenever hunger strikes (not forgetting the little ones too) with food and drink on offer throughout the day. You’ll even be sorted late into the evening with our late night, light bites menu. There’s also a bar full of lip-smacking drinks with amazing offers like 2 for 1 on cocktails available all day! Checking in has been made even easier too. When you arrive for your hotel stay, simply scan your QR code at a check-in kiosk, pay using your payment card if you haven’t already pre-paid online and pick up your room key. No faff – it’s as simple as that.

Reviews for Premier Inn Southampton City Centre (West Quay) hotel

1-2 of 3,531 reviews

"First Impressions Weren't Great"
We booked the Premier Inn for one night after our cruise. We had booked an early check in from 11am, and arrived shortly before 9am to ask if we could store our luggage until check in. The layout is confusing as there's no front desk, just the self-serve kiosks and the bar, and we were looking around to figure out who to ask for help when a staff member came over. This staff member was rude and hostile from the word go, asking what we needed and did we know it was only 9am? She went on to scold us for expecting to get a room so early, despite us explaining several times we were only asking if the hotel stored luggage and had not asked for a room as we were well aware of check in time. She eventually reluctantly arranged to store our luggage, and was busy berating another group who also asked about luggage storage as we left. This first impression was so bad we spent an hour in a nearby coffee shop wondering what we'd done wrong and debating collecting our luggage and going to another hotel. At check in time, we were checked in by someone more welcoming, though as our stay went on we found this was the exception rather than the rule. The staff seemed overwhelmed and unhappy throughout much of our stay. The room was relatively clean and comfortable, breakfast was good, and our evening meal was fine. It looked like there were some good deals in the bar but our experiences so far put us off having a drink there. For a clean, affordable, central place to stay in Southampton, the Premier Inn is an ok choice but there are better options, with a warmer welcome, elsewhere.
"Well appointed, well located and quiet!"
Location is very good in a nice area of the city and was very convenient for our trip to the boat show, being only a few minutes walk away. The hotel is modern, clean and well appointed and the rooms are very quiet, which is much appreciated. Staff were friendly and helpful.
"Waitress ELENA deserves a medal"
We stayed here as 3 adults, 1 child age 2 and 3 month old baby. Had one family room and a double room for nana. The rooms were clean and had everything we needed. Nana’s bed was so comfy. I really came in here to praise one member of staff. ELENA. When we had breakfast on 26 September she was the only staff member. She was seating people, clearing tables, basically doing everything on her own until someone else turned up about 9am. It was really busy with families (very close to Paultons Park/Pepper Pig World) and others and Elena was dealing with this so well. Many families tried to ignore the ‘please wait to be seated notice’ and went to a table. This made her job of clearing the tables even more difficult, but she was nothing but polite. I hope she gets a bonus at least, she certainly deserves it.
"Great value in the centre"
Great location. Very central. Parking in West Quay was good value and very near. £7 per day. Premier plus room was lovely.
"Great stay at West Quay"
Recently stayed at Wesy Quay for the boatshow, which is a short walk away. Staff always friendly and helpful, especially Anthony who goes above and beyond. Definately recommend the meal deal. Huge multi storey carpark next door which is very cheap to park. The best Prem Inn I've stayed at.

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Hotel description

Located right at the heart of Southampton's city centre, Premier Inn Southampton City Centre (West Quay) is ideal if you've got your heart set on shopping, sightseeing or just about anything else. With international transport hubs nearby, we're the perfect location if you're travelling further afield too. You'll fall in love with what Southampton has to offer. Swoon over an array of stylish shops in West Quay. Or be smitten with the unique landscape of the New Forest. Lose your heart to some great entertainment at the Mayflower Theatre, then eat your heart out at our restaurant. Plus, you’ll get to experience our Next Evolution Style rooms – enjoy our latest design, improved connectivity, mood lighting and more throughout your stay. Read our innovation story to find out more about them and why we’re so passionate about constantly striving to create the best hotel experience ever for our guests. 

Southampton City Centre (West Quay) FAQs

Hotel contact information

Phone: 0333 321 9233

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