Southampton City Centre (West Quay) hotel

ta-ratings-img(3489 reviews)
  • Premier Plus rooms
  • Next Evolution Style

In the heart of the city, close to the Port of Southampton and the River Test.

Hotel FacilitiesSee all

Chargeable offsite parking

Air conditioning

Breakfast

Restaurant

Free Wi‑Fi

Accessible

In the heart of the city, close to the Port of Southampton and the River Test.

  • Premier Plus rooms
  • Next Evolution Style

Parking at Premier Inn Southampton City Centre (West Quay) hotel

Chargeable off-site parking is available in the West Quay Multi Storey car park (Harbour Parade – SO15 1ST) located next to the hotel at £6 per 23 hours.

Our rooms

Standard double

The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, improved connectivity, mood lighting and more.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

See all facilities

Premier Plus double

Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

Ultimate Wi-Fi

Coffee machine

Improved refreshments

Vanity area

Air conditioning

See all facilities

Restaurant

The Social
The Social

Open 24 hours a day, The Social is a place for everyone to hang out in style. Whether you’re looking for a proper get-up-and-go breakfast, a leisurely lunch, pre-night out drinks or you need to grab a quiet spot for a meeting or work call, we’ve got you covered. Think free Wi-Fi, a team available 24/7 and a super central city location – there’s no better place to chill out! The Social has a menu to match whenever hunger strikes (not forgetting the little ones too) with food and drink on offer throughout the day. You’ll even be sorted late into the evening with our late night, light bites menu. There’s also a bar full of lip-smacking drinks with amazing offers like 2 for 1 on cocktails from 5pm. Checking in has been made even easier too. When you arrive for your hotel stay, simply scan your QR code at a check-in kiosk, pay using your payment card if you haven’t already pre-paid online and pick up your room key. No faff – it’s as simple as that.

Reviews for Premier Inn Southampton City Centre (West Quay) hotel

1-2 of 3,489 reviews

"Very good location but quite an unpleasant breakfast experience."
We stayed here during our trip to Paultons Park. The location is super convenient, right next to Westquay shopping centre and about a 40-minute drive to Bournemouth Beach. Parking was cheap and easy in the multi-storey car park right next to the hotel. The room was clean and comfortable, and the night staff were really friendly and helpful. We did have an unpleasant experience at breakfast though. My husband asked for mayonnaise, which was later brought out by a lady (probably in her late 40's or 50s, name start with “S”) in a small container which is no issue there. However, my husband had gone to the toilet and didn’t realise it had already been served. When he returned on his way back to the table, he asked another member of staff for mayonnaise. The same lady who had brought it out asked that staff member where they were going, and when they said it was for my husband, she rolled her eyes and said “Oh my god” not realising my husband saw and heard her. She then pointed to the table and told him it had already been served. We both found that really rude and unnecessary. It would’ve been fine to just let him know politely. On top of that, the next morning we asked again and never received it at all. Also, the toilet on the lobby is untidy and not being cleaned. Overall, it’s a good hotel in a great spot and most of the staff were kind, but that moment at breakfast left a bad impression. Hopefully just a one-off.
"Good for pre-cruise stopover"
Great location for cruise terminal (5 minute taxi ride away). Excellent shopping centre adjacent. Friendly staff. Breakfast good value. Room clean and functional. Great price as booked a year ahead.
"6* for Anthony"
I’ve stayed in many PI over the years, & they can be very noisy. After several hours of hearing the sponsored walker pounding the floor, along with a constant bump, I’d had enough & asked for a room change. I explained rather now than have me come down in the night to claim my money back due to not having a good night sleep. I was told it wouldn’t harm them in the slightest 😮 almost like I could do whatever I liked & she didn’t care! They claimed to be fully booked, & said that they couldn’t do anything about it anyway & said to contact customer relations. My choice would’ve been the ibis with the harbour view (MEOW), but MrDW wanted the PI as they usually have a bath for his aching limbs, but there was no bath in the room this time! So we got off to a pretty bad start. A few hours later we were back at the PI to have dinner, I was still moany & didn’t fancy anything. But we were very fortunate to have the lovely Anthony serving us our delicious meal & drink. The man never stopped, he’s like a machine!!!! Nothing was too much trouble for Anthony as he appeared to be running the show alone, yet still had time to check that everyone was happy. I did have a peaceful night sleep, whoever was making all the noise had either exhausted themselves & was sleeping it off, or had finally left the building. However, I could still hear the bump, which I can only assume was the lift or something. The bed was the best we’d ever slept in, & the pillows, well we’re ordering 4. Oh & the room was immaculate! It’s probably the only PI that I’ve stayed in with a clean carpet, honestly they’re usually quite stained. Breakfast was very nice, & we enjoyed it. Although the bread needed topping up though as there was only 2 slices, I took 1, so that left 1 for everyone else to fight over. Thanks to everyone for taking care of us.
"5 star venue"
Tha standards in this hotel are excellent .all staff friendly and welcoming and paid great attention to detail. The food was excellent,well presented and great service. Will certainly have no hesitation in using it again..excellent value for monefy,especially the meal deal
"One of the best!"
Excellent staff, lovely and clean. Nice meeting place. Breakfast and service was perfect. Would definitely stay here again

See Reviews

on tripadvisor.com

Traveller reviews brought to you by

Location

Sleep Quality

Rooms

Service

Value

Cleanliness

Write Review

Hotel description

Located right at the heart of Southampton's city centre, Premier Inn Southampton City Centre (West Quay) is ideal if you've got your heart set on shopping, sightseeing or just about anything else. With international transport hubs nearby, we're the perfect location if you're travelling further afield too. You'll fall in love with what Southampton has to offer. Swoon over an array of stylish shops in West Quay. Or be smitten with the unique landscape of the New Forest. Lose your heart to some great entertainment at the Mayflower Theatre, then eat your heart out at our restaurant. Plus, you’ll get to experience our Next Evolution Style rooms – enjoy our latest design, improved connectivity, mood lighting and more throughout your stay. Read our innovation story to find out more about them and why we’re so passionate about constantly striving to create the best hotel experience ever for our guests. 

Southampton City Centre (West Quay) FAQs

Hotel contact information

Phone: 0333 321 9233

Calls to our UK hotels cost no more than calls to standard 01 or 02 numbers and are usually included in landline or mobile call packages. The same applies to calls to our hotels in the Republic of Ireland.