Southampton City Centre (West Quay) hotel

ta-ratings-img(3503 reviews)
  • Premier Plus rooms
  • Next Evolution Style

In the heart of the city, close to the Port of Southampton and the River Test.

Hotel FacilitiesSee all

Chargeable offsite parking

Air conditioning

Breakfast

Restaurant

Free Wi‑Fi

Accessible

Parking at Premier Inn Southampton City Centre (West Quay) hotel

Chargeable off-site parking is available in the West Quay Multi Storey car park (Harbour Parade – SO15 1ST) located next to the hotel at £7 per 23 hours.

Our rooms

Standard double

The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, improved connectivity, mood lighting and more.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

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Premier Plus double

Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

Ultimate Wi-Fi

Coffee machine

Improved refreshments

Vanity area

Air conditioning

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Restaurant

The Social
The Social

Open 24 hours a day, The Social is a place for everyone to hang out in style. Whether you’re looking for a proper get-up-and-go breakfast, a leisurely lunch, pre-night out drinks or you need to grab a quiet spot for a meeting or work call, we’ve got you covered. Think free Wi-Fi, a team available 24/7 and a super central city location – there’s no better place to chill out! The Social has a menu to match whenever hunger strikes (not forgetting the little ones too) with food and drink on offer throughout the day. You’ll even be sorted late into the evening with our late night, light bites menu. There’s also a bar full of lip-smacking drinks with amazing offers like 2 for 1 on cocktails from 5pm. Checking in has been made even easier too. When you arrive for your hotel stay, simply scan your QR code at a check-in kiosk, pay using your payment card if you haven’t already pre-paid online and pick up your room key. No faff – it’s as simple as that.

Reviews for Premier Inn Southampton City Centre (West Quay) hotel

1-2 of 3,503 reviews

"Good Stay"
I had a fantastic stay at this hotel. The staff was friendly and attentive, and the room was clean, modern, and very comfortable. The location was perfect—close to restaurants, shops, and public transport. Breakfast offered a great variety, and the overall atmosphere was warm and welcoming. Highly recommended for both business and leisure travelers
"Perfect one night stay"
I thoroughly enjoyed my stay at Premier Inn. We booked a quad room for one night and everything was perfect — the room was spacious, spotless, and very comfortable, with a lovely big window that let in lots of natural light. We also ordered breakfast, which was absolutely delicious and set our whole family up for the day. The staff were truly lovely — incredibly helpful and genuinely kind throughout our stay. They really went above my expectations with anything I asked. One member of staff even came outside to help direct me to the nearest car park, which was such a thoughtful touch. There were only two very minor things that could have been better. As a guest with a car, it would have been a nice extra if the hotel offered some kind of parking discount or waiver. I parked at the West Quay multi-storey car park, which was very close and recommended by a staff member, but it cost over £7 for the night. The only other small thing was that the shower gel in our bathroom had run out, and only hand soap was available. I’m sure it would’ve been sorted quickly had I let someone know, but it wasn’t a big issue as I had brought my own. All in all, I’d highly recommend Premier Inn to anyone, and we’ll definitely be staying again very soon — without a doubt!
"Perfect location"
Great stay at premier inn West quay. Perfect location for socialising and catching the ferry the next morning. Room was spacious and comfortable, the bar was budget friendly and had a great atmosphere. Breakfast was delicious and we would definitely stay again.
"AVOID!!!"
Abuse from staff (Beatioz Mendes) when I found a black curly hair seared by the grill onto my pineapple ring. She was rude, aggressive, argumentative, I was called a liar and laughed and made fun of whilst other staff members and guests were present. When I walked away to the lifts the abuse continued. At breakfast I advised that I was allergic to both bananas and nuts. Wasn't told there was bananas and nutella (which contains nuts) next to the cooked breakfast items and toasters so I was unable to go near. Wasn't offered by the hotel to make a fresh breakfast that had been away from the nutella and bananas. So wasn't able to have breakfast. Why ask guests if they have allergies then not inform them of the risks near the cooked breakfast items? Beatioz Mendes needs to be terminated for her unprofessional attitude, rude manner, argumentative and aggressive attitude. Hotel room was filthy, sink and toilet both broken. Shower mouldy and filthy. Aircon didn't work either. Noise from 05:30 due to workmen so don't expect to sleep. Overall an extremely poor experience, ruined my holiday and checked out early due to the abuse from staff. Never again. Rang guest experience line to advise and they weren't interested in the matter. I wasn't the only guest who checked out early due to issues also. Moxy Southampton next door is far better. Great staff, food, and clean rooms. Premier Inn should be ashamed!!!
"Brilliant Stay"
I had a lovely stay at this hotel. The staff were friendly, attentive, and made the check-in process quick and easy. My room was clean, cozy, and well-equipped with everything I needed for a comfortable visit. The bed was very comfortable, and the quiet atmosphere made it easy to relax after a long day. I especially appreciated the hotel’s great location—just a short walk from restaurants, shops, and public transportation. Housekeeping was consistent and professional throughout my stay. It’s a well-run, welcoming place that makes you feel at home. I would definitely stay here again and recommend it to others.

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Hotel description

Located right at the heart of Southampton's city centre, Premier Inn Southampton City Centre (West Quay) is ideal if you've got your heart set on shopping, sightseeing or just about anything else. With international transport hubs nearby, we're the perfect location if you're travelling further afield too. You'll fall in love with what Southampton has to offer. Swoon over an array of stylish shops in West Quay. Or be smitten with the unique landscape of the New Forest. Lose your heart to some great entertainment at the Mayflower Theatre, then eat your heart out at our restaurant. Plus, you’ll get to experience our Next Evolution Style rooms – enjoy our latest design, improved connectivity, mood lighting and more throughout your stay. Read our innovation story to find out more about them and why we’re so passionate about constantly striving to create the best hotel experience ever for our guests. 

Southampton City Centre (West Quay) FAQs

Hotel contact information

Phone: 0333 321 9233

Calls to our UK hotels cost no more than calls to standard 01 or 02 numbers and are usually included in landline or mobile call packages. The same applies to calls to our hotels in the Republic of Ireland.