Ringwood hotel

So we arrived before checking time by about an hour so as we were off to pre-wedding party we did the early check in charge. Hotel is very tired in places and to find the receptionist took some time despite ringing the bell. We duly paid our parking dues for the whole weekend arriving in the Friday at 2.00 pm and leaving by 10.30 am less than 48 hours, then 2 weeks after got a parking fine through our hire car saying we hadn’t paid. Receipt duly submitted but hire car were asked to pay the fine and we are duly £200 down and unable to get direct contact with parking fine company who have erroneously fined us when we paid the tariff requested on the auto pay booth. BE Very careful premier inn don’t want to know! Put me right off using this hotel customer interaction absolutely atrocious!

I travelled to the area from a long distance and arrived at 9pm hoping to eat a meal in the restaurant. I was informed on my arrival that the restaurant had closed at 8.30 pm as it was ‘quiet’ which was disappointing with no food outlets nearby. I’m a little concerned that there may not be a breakfast available if it again closes due to it being quiet!!!. Very poor service just so that the chef can have an early night!!!

Lovely, warm and friendly welcome from a great host at reception. Lots of humour and professionalism, and clearly good at reading customers - something sadly lacking in a lot of customer service of late. As always, the rooms were of typical and trusty Premier Inn standard. I do find it a shame that PI hotels don't have a safe in the room. This small addition would be great, but it doesn't stop me from using them, as everything else is fine. Our server at dinner was also fabulous - cheery, informative and engaging. She informed us of the new menu, and after we had chosen, let us know one of our dishes was her favourite - a small touch, but nice to hear. The quality of the food was excellent - particularly for the price. The only (small) negative was the lack of draft beer. Not a huge issue, though. Breakfast was being served à la carte (due to an issue with the hotplates, I think), which was much nicer than the usual buffet-style service - though this naturally made the service a little slower. As before, fabulous staff. We were stopping over during a working weekend, so we cannot comment on the location or anything else in the surrounding area - I know it is pretty close to the town centre. We'd happily return again in the future.

Great stay. Good location. Hotel clean and comfortable. Very friendly and helpful staff. Good food and drink choice in restaurant.

very comfortable and clean hotel. Staff very friendly. Special mention for the breakfast probably the best i have had in this range of hotels. top sausages !!