Portsmouth Port Solent hotel

The room was nice and comfortable. We Tried to open the window a little (Warm Day) only for the net curtain to fall down, the net curtain needs to be fixed at the edge of the window rather than have a spring-loaded curtain rail placed near the glass.. The window can only be opened a little for safety reasons. The TV channels are all over the place and needs somebody to organise the channels into a practical order rather that have BB1 on channel 22 and ITV on channel 52. The room had a stain on the carpet and a dirty glass on the tray. 5min with a cleaner would have removed the stain. Why was it not done? Maybe the cleaner had a lot of rooms to process and a period of 5min per room. We were asked to make a booking at the restaurant which we did for 7pm, when we arrived there was nobody to greet us or to inform us of the routine, Were the staff multi tasking again?. What is the point of asking people for a meal time?. Quality of food was very poor. Evening meal: The steaks were over cooked. The Mushrooms were very rubbery (either over cooked or past their best). The sweets were just warm. Breakfast: Bacon cold and greasy. Piled high on a tray. Eggs were hard to pick up as they kept slipping off the tray due to the amount of oil on them. Black pudding was tasteless. The Sausages were nice. Bar staff had no idea about cocktails. one was reading from a card and the other mixing the drinks. They had no idea of what measurement to put in the cocltail drinks. If you wanted a drink and there was nobody at the bar you had to wait while they became available. Shortage of staff, staff multitasking trying to be in two places at the same time, lack of the right training. It’s down to bad management at senior level and cost cutting.

Great location for both Ferry ports especially the main port only a 5 minute drive. We had a premier plus room with is on the top floor and worked well for us.

I booked a premier inn as myself and my family were attending a wedding and wanted a nice stay with a comfortable bed knowing we'd have alot of travelling to do before and after the wedding along with a long day for the wedding. Unfortunately the bed was very uncomfortable and hard and we didnt get a good sleep. On top of that we had alot of disturbance on the 2nd night as people were running up and down the corridors knocking on rooms. There were no staff in the lobby upon our departure so I couldn't complain at the time, I did however email Premier inn and they were very unhelpful. We will not be returning to any premier inn again.

Clean and tidy hotel. When we arrived we upgraded to meal deals which was an easy process to do. During the evening meal we were served by Julie who was fantastic,friendly and helpful. She made dining with our baby alot easier! Breakfast was perfect and good value for money, once again the server who greeted us was friendly and very helpful, provided us with a high chair for the baby and offered to wipe it over before hand. Excellent service provided by all the staff, cannot fault them in any way! Would definitely recommend and visit again!

Had a pleasant stay for one night with my partner. The rooms were your premier inn standard with no complaints, although the restaurant seemed understaffed what we both did notice was the two team members Julie and Kurt were outstanding and managed so well under a great deal of pressure. I don’t know how they managed to cover all of the tables but they did. Well done guys and thank you for being so hospitable,