Portsmouth Port Solent hotel

Last minute booking, staff friendly and helpful, room was cleanish, en suite didn’t had the lock strike plate missing so couldn’t lock the door which caused our eldest child some anxiety, in the morning we found shower gel machine empty, and the room was quite stuffy and warm even with it setting 19degrees it was still far to hot. Otherwise was ok.

It’s almost impossible to find affordable hotel accommodation for a family of 8 but we took a chance on Premier Inn Port Solent Portsmouth. We got two family rooms and we were pleasantly surprised. Great hygiene, comfortable beds, excellent shower, without breaking the bank. We will be back and we highly recommend it.

The beds and rooms are fab as ever, the food has got worse over time the other issue is the lack of staff . The staff they do have are wonderful, but getting hold of one is a dream only some can have. Having a nice clean hotel is one thing; having no staff is another. The other issue is the air con . Thery have now sealed all the windows, even in the old block so you have rely on the aircon , which is very loud and not very good.

Chose this hotel for one reason, the description stated that all rooms have a shower rather than a bath! I am disabled with mobility issues, and need a walk in shower, so this suited us. On arrival we were allocated a room with a bath and shower over. We went to reception to ask to be swapped and explained why. They were very busy and only a few members of staff, people queuing at reception, at the bar and the restaurant. We were asked to show them where is stated online that rooms have showers only, which we did, only to be told that this means all rooms have baths with showers over! Really!!! The lady was quite off with us and told us there were no rooms available with just a shower, so we couldn’t be moved. On top of this, we had a loose toilet seat, not good for someone with a hip replacement! Spoke to a lovely member of staff the next morning, who said she was going to look into this, apologised, and agreed with us, that errors had been made and they would remove the shower statement, but this hasn’t yet been done, so be warned! Other than that, it’s a good location for Isle of Wight ferries, and had a good meal at the Beefeater next door.

Arrived on the Sunday 21st June and the reception was excellent. There is a book in system on a machine which he quickly helped us with. Super polite and helpful. Went to our room and it was super clean and fresh. We were facing the road which is noisy at night lots of loud exhausts !! We had the meal package and it was superb the haddock was cooked to perfection and the prices are really good value. Overall a great experience and have stayed numerous times. My advice is get a room that backs onto the car park. This hotel is first class and thanks to all the very helpful staff.