Portsmouth Port Solent hotel

a very nice hotel, but it's a bit out of the way for many things. Ideal if you only want the one night before going on a cruise. The staff are a amazing and so helpful. The room was nice and the bed very comfortable with a nice bathroom and good shower. The bar is good on the evenings and breakfast is really good with plenty of choice

Awful check-in experience late at night. Took 1 hour to check in as the night manager Caroline was in the linen room with a non-premier inn employee. My stay was terrible and ruined my night sleep.

The WiFi in the newer rooms is good (compared to normal), but the room was absolutely freezing (11 degrees Celsius) despite no air con on. The shower didn’t drain, so risked flooding the bathroom if we didn’t give it 5-6 minutes to drain (after 2 minutes of showering). Sadly, no one around on reception to complain to.

As Premier Inn continue to make staffing cuts, customers are now widely expected to check themselves in and to print off their own room cards. Premier Inns are operating with minimum staff levels, meaning that the breakfast service is generally incomplete and partially unavailable, and if you are ordering a meal in the evening, you should expect to wait an hour to even place your order. All in all Premier Inn places profit far and away above service. We used to stay in Premier Inns ten to fifteen nights a year, but the service has become so poor as a result of staff shortages, that we have started booking elsewhere.

Certainly not as good as other premier inns visited. Food average at best . Not a big lounge area. Rooms ok. Internet ok, parking ok Hotel seemed understaffed . Staff good.