Lymington (New Forest, Hordle) hotel

We stayed the night before sailing to the Isle of Wight and again on our return before the long drive home. When first arriving in the car park do not be put off by the exterior appearance !! There is a renovation planned for the adjoining pub. The hotel reception and the hotel side are spotlessly clean. What makes it an even more enjoyable experience is the welcoming friendly attitude of the staff. Zoe on reception checked us in and booked our stay for the following week. She was efficient and we felt as if we had known her for years. We used room 6 which is an accessible room with wet room. Again, spotless, although the main room light could do with being brighter! We experienced no noise at all. Breakfast Monday to Friday is 0630 - 1030am - perfect for a leisurely start. The evening menu is currently very limited, but Zoe told us that a more extensive menu is being introduced next Tuesday (October 14th). She recommended a Beefeater about 15 minutes away, which is attached to the Christchurch Premier Inn. On the subject of food, Ben cooked the most delicious full English with a wide choice of items. Similarly, for those that like a continental, you wont be disappointed! Matthew chatted to us during our first stay. Nothing was too much trouble. When we returned this week, Emma was in attendance during breakfast, taking orders etc. Again, really nice to chat to and genuinely interested in the guests. Value for money? - Yes, absolutely. Its located conveniently to the New Forest and Lymington Ferry port. My wife and I cannot speak highly enough of Zoe, Matthew, Emma and Ben. The nicest, friendliest Premier Inn staff we have ever encountered and we have stayed in many over the years. Thankyou to you all for making our stay so comfortable and ensuring we had everything we required. We will definitely return

Thank you Matthew, Dan and Ollie for a lovely stay. Very welcoming. Despite a limited menu due to refurbishments, we had a nice meal . Good fish and chips.

Stayed 22nd September- 26th September. On arriving at the hotel it looked derelict from the outside. We had travelled quite a way and decided to have a drink in the attached restaurant and bar. What a shock, the bar area was completely empty excepting two small tables for two. When we asked the staff what was happening, we were told there was to be a complete refurbishment although the staff said the restaurant and and bar had been like this for a year with no sign of work!, We had booked dinner that evening and the menu was very reduced, only food from the freezer, no fresh vegetables etc. Hardly any one was eating there. We have been to many Premier Inn before and we have never experienced any like this before. We always enjoy using the attached restaurants normally to save having to go out after a days sightseeing. Continental breakfast was poor at times, with missing items. If only we had been told when booking, about the situation, we would never have booked here! The only thing that made our stay more enjoyable was the staff who were absolutely amazing! Nothing was too much trouble for them and they were constantly having to deal with complaints. Well done to Matthew, Zoe, Ollie, Emma, Mark and Dan! Premier Inn are lucky to have you all keeping things going! Fantastic team!

We will return . Writing anything else just a waste of my time as busy . If I will return it means I was very happy with my stay . Staff excellent etc etc etc

Hotel looked tired in places but was informed renovations were due. The staff were exceptional especially Matthew and Ollie, as was the cooked breakfast! Disappointed there was not a walk in shower as we are not spring chickens and getting in and out of the bath to shower was a tad challenging. The meal deal was great and the curry we had for our evening meal was unexpectedly delicious. Bonus - plenty of parking Wouldn't hesitate to stay again