Farnborough West (Southwood) hotel

A very tired hotel in need of some TLC, heating in the bedroom didn't work, Staines on the chair seat cushion and just generally gruby all round. The adjoining restaurant was a tale of two halves, the evening meal was very average and the service from the bar staff was lacking, on the flip side the breakfast was really good and the lady on duty was very attentive and super helpful, the staff from the night before could do with taking a leaf out of her book!

We have stayed at many primer inn hotels over the years this one is no different We arrived to no one being on the reception desk as we could hear a conversation in the back we rang the bell and someone did come don't know who but she seemed nice enough we were not asked if we wanted to book breakfast and wasn't told you have to book it over at the restaurant the room was clean and had everything we needed as we were there for comic con in Farnborough the next morning we asked at the reception desk for our room to be cleaned and then went over for breakfast which we payed asked if i could have some vegetarian sausages which the lady said she would order we started eating and i noticed that my sausages hadn't come we asked the lady who said she forgot and apologised they eventually came lol after we come back from a great day we found that our room had not been clean dirty cups bed not maded ect my hubby went to ask why this hadn't been done the person on the desk thought it had been done unsure why not ? we did get some clean cups in the end only thing was my hubby after eating breakfast had a bit of an upset stomach not sure if it was breakfast or not ? the hotel is in a good location but unsure if we will return as we have stayed at better

I have stayed at this hotel on numerous occasions and although not the best I have always found the staff to be ultra helpful and friendly. I was checked in by Charlotte who I have met before and who nothing seems to much trouble for, especially as I am a really fussy guest. Good stay again thanks.

Very good service from start to finish. Rooms clean and well equipped, bed very comfortable and good breakfast. Very good FREE parking. Good value for money, would recommend.

Nice large room, generally clean and tidy, bed comfortable. It was very hot in the room but there were already 2 fans in the room so this must already be a problem that the hotel is aware about. Good to see a solution. Great location to visit family we have nearby. Negatives - large orange/red stain on the bottom bed sheet. The cleaner could have certainly spotted this when making the bed. This is why it doesn’t get a full mark for cleanliness. No decaf in the tea tray. Not sure if they have stopped this but as I’m pregnant I couldn’t have a hot drink in the room in the morning, a little let down.