Farnborough West (Southwood) hotel

Super friendly staff. Harrison & Baalla such lovely polite & cheerfull staff working reception. Very helpfull indeed. Hotel located 10 mins from everywhere we needed to be. Rooms are clean, very comfortable and spacious having everything you need. Very accommodating for disabled travellers. Free WiFi Again i cant say thank you enought to both to Harrison & Baalla. You made our stay enjoyable under such devastating circumstances for us. This Premier Inn is thankfully conviently adjacent to The Monkey Puzzle pub with free parking with a good varied menu. We would not hesitate to recommend or book again. We will be back at the end of September.

I've stayed at many premier inns and always thought they was quite pleasant. This was cheaper than a travelodge so thought we got a bargain and now I can see why haha! Stayed in room 10, woke up to toilet water all over the bathroom that had somehow leaked. Was rubbish under our bed. Constant banging and walking around upstairs and men sleeping in reception. Would not stay here again.

The location has fulfilled our need for a base for our travels within Hampshire and beyond. It is within easy reach of London where our next leg of the trip will begin. The staff are friendly and were able to solve our laundry problem from the previous fortnight of travelling. Laundrettes are few and far between in the UK and require coins which can be hard to come by in this plastic currency age. The room was well priced and adequate for recovering from a day's worth of exploring. The Monkey Puzzle restaurant was next door and served breakfast and dinner.

I had one of the worse nights sleep ever in a hotel room. Our hotel room did not have air conditioning . It had a desk fan and a pedestal fan. The night we stayed was very hot and found it very difficult to sleep. I find it appalling that this hotel did not have air conditioning , it was baking and uncomfortable in our room. Other points were the USB charging port next to our bed were not working. Our bedsheets had stains on them. There are no lifets in this hotel, so we had to carry our luggage up the stairs. We had booked a deal which had room and dinner and breakfast included . However there were certain exclusions on the drinks.. ie only 2 brands of beer and house red. No where at all in our booking did it list the exclusions for the meal. The restuarent (brewyers fayre) had a tacky dated interior which look in need of some renovation. We had to order our food from the bar and the waitress got confused a few times especially when we wanted to subsitute chips and onions rings for salad when ordering the steak. It said on the menu that you can do that but the waitress didnt know the menu and was looking baffled! The food for dinner was good and enjoyable as was breakfast. They only had 1 coffee machine which took ages to make a coffee and had to be stopped twice to take coffee grounds out and then add milk, making it more slower! I am throughly annoyed that in this day and age and with competitor hotels such as Travelodge fitting rooms with Air Con, that Premier Inn cant do this. I had a terrible nights sleep and this afffected my enjoyment of the British Motor Show. This is not the first time ive had a bad experience staying in a Premier Inn hotel but certainly now , i will avoid staying in a Premier Inn Hotel because they provide poor quality rooms and terrrible service. Their buidlings look quite run down and dated.

Poor outdated hotel that lacked cleanliness and also the rooms were uncomfortably hot, yet the corridor was cool. Only positive was staff were friendly