Farnborough West (Southwood) hotel

I have stayed at this hotel on numerous occasions and although not the best I have always found the staff to be ultra helpful and friendly. I was checked in by Charlotte who I have met before and who nothing seems to much trouble for, especially as I am a really fussy guest. Good stay again thanks.

Very good service from start to finish. Rooms clean and well equipped, bed very comfortable and good breakfast. Very good FREE parking. Good value for money, would recommend.

Nice large room, generally clean and tidy, bed comfortable. It was very hot in the room but there were already 2 fans in the room so this must already be a problem that the hotel is aware about. Good to see a solution. Great location to visit family we have nearby. Negatives - large orange/red stain on the bottom bed sheet. The cleaner could have certainly spotted this when making the bed. This is why it doesn’t get a full mark for cleanliness. No decaf in the tea tray. Not sure if they have stopped this but as I’m pregnant I couldn’t have a hot drink in the room in the morning, a little let down.

We were extremely disappointed with the condition of the room. From the moment I walked in, it was clear it hadn’t been properly cleaned in a long time. Dusty skirting boards, dusty lights in lamps, dusty fans and that’s just the start of it. We moved the bed to suit our family needs and it was clear the bed had not been moved in YEARS. The thick layer of dust, dead moths and insects was not acceptable. The bathroom was relatively clean however the soap dispenser was covered in mould. The hotel promised a deep clean would take place whilst we were out the next day. This did not happen. They gave us new towels (with an addition of a long black hair), emptied the bins and sprayed some air freshener. The soap was still mouldy, the dust still covered the floor and the skirtings etc. We were moved rooms to find the exact same, dirty dusty skirtings, light fittings fans the lot. Only goes to show is every room like this? The receptionists we dealt with were lovely and really tried to help, however with a fully booked hotel one night, and then a late return the next night there was not much to be done. For the price paid, this is completely unacceptable. A hotel room should feel clean, safe, and welcoming, but this one felt neglected and dirty. I would not recommend staying here unless serious improvements are made.

I've stayed at many premier inns and always thought they was quite pleasant. This was cheaper than a travelodge so thought we got a bargain and now I can see why haha! Stayed in room 10, woke up to toilet water all over the bathroom that had somehow leaked. Was rubbish under our bed. Constant banging and walking around upstairs and men sleeping in reception. Would not stay here again.