Farnborough Town Centre hotel

I don't know why this hotel is even named Premier when you don't get premier services. I arrived just 30 minutes before check in time, when I entered the reception was dead empty and had to buzz the button 100 times for someone to come and attend you. After buzzing so many times the receptionist walks out of the lift “are you okay?” I said check in and he said check in is at 3 without even checking my reservation on the system, I then requested him if I check in early if the room is ready since I had 2 kids and had to change my little ones nappy, and he said he can only check after 5 mins not sure why, I personally have worked on reception for over 13 years and still working in front office. This is not the answer I would give to any if the guest. Room is good, but the cleanliness of the room is not up to mark, found some food stuff under the bed and some duvet covers under the bed, when you have toddlers they end up playing anywhere and those covers were so dusty, not a good idea to leave them under the bed, I would suggest to keep them in HK store. The room does not have telephone, so if you want to ask or confirm anything with reception or even order room service you have to go all the way downstairs to reception and after reaching at reception you have to buzz 1000 time for someone to come and attend you, can you imagine there is no dental kit in the hotel, the receptionist told us to buy from the sainsbury's opposite to the hotel, what an answer. The is no on-site parking, so have to park in town. I have stayed in several hotels earlier and I have never experienced such service, will not recommend to anyone and will not come back to premier inn again. Their room rate is always on £40s £50s or £60s but the day I booked it was £105 room only rate, I still went ahead and booked but the service that I got was not even worth of £50. I hope the GM takes my review into consideration and look into this matter and at one point I hope you improve your service for your future guests.

My wife forgot to pick up the special pillow she brought with her. when we left. Later in the day we noticed and called the hotel and thay said they had found it. Later I drove nearly 50 miles to pick it up and the receptionist siad they couldnt find it. The manager called days later and said one of the staff may have moved it. So I had to buy my wife a new pillow (£35) and wasted (£40) of petrol. I was told the by the manager that head office would sort it. They didnt, and referred me back to the hotel. I paid £90 for the room. I will not be staying in a Premier hotel again, They certainly are not premier

dusty room but warm welcome from staff needs a good clean and carpet clean probs stay are from the beef eater with rude staff and grey food

Excellent service helpful staff and lovely place to be with family and food was amazing to and u cant hear nothin outside

Great location, room and bathroom were both very clean. Chargeable parking was in carpark next door only £6.50 for 24 hours. Jack who was on reception when we arrived was very helpful 😃