Basingstoke West (Churchill Way) hotel

Travelling solo for the first time I was a little apprehensive but everyone at Churchill Way’s Premier Inn was lovely, chatty and helpful. The atmosphere was chilled and welcoming, my room was spacious and comfy, with little noise disturbance considering it’s location next to many nearby sporty and family type of attractions. The food and the service in the Beefeater nextdoor, where meals are served if you choose to have them, was fresh and tasty and served quickly. On top of this the car park, despite having lots of signs to the contrary, was completely free .. ideal! Would definitely return here

This location was convenient for what we wanted. The hotel was tidy and clean but very dated. The bathroom was v small and was one of the older generations of build, it was very worn and tired. The bed as always was very comfortable but stuff was missing from the room and I had to ask at reception for them, cups missing, soap dispenser not working in bath/shower, light in pelmet above sink not working. As for the Beefeater, this again was "convenient" and food was just ok. The whole building is very very tired and dated and was very grubby to say the least, could do with a full makeover without doubt.

The premier inn staff is terrible. Despite reminding them of room cleaning everyday, they only did it once and we stayed here for 5 nights. Bins in our room are overflowing, dirty towels are stinking because they have not been cleared for last 3 days. Horrible service.

Charrisa was lovley when we arrived and made sure we had everything we needed, the rooms were nicely cleaned its in a great location right next to the beefeater where you can grab a delicious breakfast

Brilliant staff especially Charrisa and Andy. Knowledge,help and friendly. Nice hotel but no lift. Plenty of parking and for blue badge holders. Breakfast at Beefeater next door was excellent and served buffet style. Clean and tidy room