Basingstoke West (Churchill Way) hotel

Clean hotel and very friendly staff. Even as a hotel with no air con the staff try everything they can to help. Handy having the Beefeater next door for a nice cold drink

Checked in late after a long day in London. First I couldn't get in to check in until some people who where also staying came in and let me in. Then had an issue with he vending machine not giving me what I paid for. The room was basic but didn't need a lot and bed was comfy, then the problems really began. I discovered the air con wasn't working on what was a really hit evening but they had left me a big noisy fan which was less than ideal. Then after taking a shower, I lied down to relax only to have the next door neighbour come in (its now 1am) and start shouting and arguing with each other, so had to out on my headphones but after nodding off, I was woken up by them arguing again at what must have been about 2am, this continued for the next hour or so. Breakfast was your average beefeater buffet, nothing special but did the job and they did seem to have less options than other beefeaters I have been to. When i went to check out the lady on the front desk didn't ask me how my stay was or anything as you would expect, she just said drop your key in the box and that was it. Not sure i would return to this premier inn tbh, as there are others in the Basingstoke area that i would probably try before returning to this one.

Friendly staff. Comfortable rooms which are clean. Good location. Free parking on site which is always good these days

The worst Premier Inn ever! Dated decoration, no aircon, room facing main road, had to open the window as it is soo hot, too much noise, no sleep all night. Constant foot steps from the room above!! One tovel per room and one face towel!! No bottled water in room, no bottle water in restaurant, had to take a pint of water to the room. The only good thing was the bed but never will stay here again.

Terrible service. Booked a room for 3 nights with breakfast......when we arrived just to let you know we can't book you in for breakfast on Sunday as they took busy, but the manager has said if you go and speak to him on Sunday he would do his best to get you in but if you don't get in come back and we will give you a refund (that's big of them).......when asked why as we booked the breakfast in advance we were told it doesn't work like that we don't book it till you arrive. So when asked I said it was likely we would need to be at the restaurant at 7am to stand a chance as everyone would be trying to get in we was told yes!! I think they make it clear that booking doesn't guarantee you get it as walk-ins are clearly more important to them!!!