Andover hotel

We booked into the Premier Inn for a one night stay as we were travelling from Cornwall to Kent. We were due to arrive after 11 p.m. with two small children so I tried to call ahead to advise. When there was no answer on reception, I sent a quick email. Another 4 attempts to call over a 3 hour period I gave up. Arrived just after 11 at night with 2 small children. Still no receptionist so after a 10 minute wait I found a buzzer inside the door. Finally a girl appeared and checked us in...with no apology or warm welcome. The room was the usual standard. Although we had one towel between 4 of us! We booked in for breakfast the next morning. It was quiet so the food had clearly been sat there for hours and everything was shrivelled!!! The restaurant was dirty, no loo roll in 2 out of 3 toilets... just generally a very disappointing stay. Ive stayed in a lot of Premier inns and never felt the need to complain.

Air conditioning in room didn’t work Bathroom extractor fan didn’t work Breakfast offerings minimal - not provided with selection advertised and paid for Generally below par all round - would not stay here again

I enjoyed the accommodation here, as it was conveniently located for my needs, the breakfast was good, although some items were missing for some reason. The chicken & ham pie was nice too, my only gripe, for the love of all that is holy, please switch your cleaning solution, the tables were so sticky after being cleaned with it, it's a horrible feeling when you put your arm on the table and your skin sticks to it.

Stayed 3 nights for BSB at Thruxton. The staff were lovely although the manager was a bit of a flapper. She was a lovely woman though. Expecting her to waitress and cover reception meant she had to disappear and our medium rare steak arrived very well done. Young lad in the restaurant, Bradley, who is new to hospitality was very pleasant and helpful. Not his fault as probably hasn't been told but one thing that winds my watch is when he cleared hubby's plates away while I was still only 2 thirds through my meal. It wasn't particularly busy for meals but a lot of people drinking at the bar. Premier inn know they're going to be busy, so put extra staff on. Room was spotless. Paid the extra for premier plus so had air con as I know these places are hotter than Lucifers bedroom! I do have to warn people to look out for the rats when outside. The 2nd night i could see the rats running past the window while we were eating, off to maccies across the road to get a happy meal for the kids! Went for a cigarette in the designated smoking area and had one nearly run across my foot! Not a rat box anywhere. I'd stay again if they sort the rat issue out. Dont want to watch them running around while I'm eating!

Accommodation excellent but breakfast not good for those with gluten free diets as there was no bread and very little else under continental breakfast.