Andover hotel

I had the displeasure of arriving at this establishment at 9.30 in the evening, the receptionist was extremely unwelcoming and then i was told the bar closes at 10pm, not a massive issue but slightly disappointing. When i had grabbed a quick pint, i then went back to the bar for a bottle of water on the hottest day of the year, the receptionist and a bar lady appeared after a few minutes of waiting and told me i could have tap water only as they had shut the tills down! I said you are a hotel, put the bottle of water on the room or something! A conversation took place where i said i cant understand why a bottle couldnt be provided....She then asked me to leave and i couldnt understand why as i was not rude in anyway. When i walked away, she muttered to other people, see what i have to deal with! I asked for a bloody bottle of water and explained as a hotel not being able to get one at 10pm is ridiculous. She was then extremely rude after i asked for her name as i was definitely reporting her. The room didnt have an iron, it was very average and the fact it cost £197 without breakfast was disgusting. My company booked it and i would have cancelled if i had known and stayed somewhere else. I would highly recommend avoiding this place like the plague. Her name was Jessica and should never work in hospitality. We all have bad days but she was vile. I hope Premier Inn contact me as i explained the issue to the manager at Andover and he said he would address.

Very poor hotel. Not what you'd expect from premier inn. Rooms very noisy, very understaffed, dinner appalling, breakfast poor.

The people here are really friendly, and are extremely hardworking. Ate in the restaurant on the Monday night and the service was great, as was the food. Keep up the good work, I'll be back soon.

Upon arrival, the building looked tired and unloved. After driving over 3 hours in 30+ degrees heat the main reception was even hotter no air-conditioning, we checked in and were told they tried to call us to say the restaurant was not going to be open for dinner... we had paid the extra to have an evening meal! Which was unavailable we asked where the nearest pub/ restaurant was 10-15 minutes walk it was still scorching outside, the bar was not even open to have a drink, the hallways where also so so hot our premier plus room was cool thank goodness! The room was acceptable,clean, and we had 2 bottles of water for us in the fridge. The shower leaked water from the top, damp spots above the bath. The hairdryer had an electrical problem and stopped working. Breakfast the first morning was ok a better selection of continental than the hot I loosely phrase this, sausage,grease soaked blackpudding,bacon tasteless hash browns, baked beans, tomato, mushrooms awful looking scrambled egg and fried eggs that were ok We ate the breakfast well, some of it. We sat outside with our coffee there, where 4 very tired circular picnic benches, cigarette buts everywhere alongside the scurrying of RATS Evening meal we sat at our table our arms got stuck to the table the waitress/bar person told us it the the cleaning fluid that they use, didn't feel us with confidence, looking out of the window to see more RATS, we where told by the manager on shift that it was macdonalds fault!!!! We didn't see a single rat trap nearby. The gents toilet near the restaurant was an absolute disgrace. The floor did not look like it had seen a mop since the day premier inn had opened .Where were the cleaning schedules?? The second Buffet breakfast was cold and inedible, not what you want when we are travelling 3.5 hours home. The staff were trying their best, but they were clearly overworked due to a lack of staff and management support. So to say we will definitely not be going back to the premier inn Andover again.

Rooms noisy. Air con poor and breakfast a disgrace. Staff at check in were lovely but the woman at breakfast told my 81 year old father that if he didn’t like the breakfast he didn’t have to have it!!!!!! Premier inn have gone rapidly downhill in past few years.