Andover hotel

Booked 2 rooms last Friday - check in was fine, bar was ok but room 16 had not been cleaned properly as I found a piece of dried pork sausage on the floor. Room 120 smelled of smoke. Totally unsatisfactory response to my complaint from some call centre in Calcutta. Use the Travelodge if staying nearby

We have stayed at many Premier Inns over the years and there has been a common theme of being under staffed. Andover was no exception, but Aevan and Jess provided a great level of service and were very cheerful despite the circumstances. Had a comfortable stay and enjoyed the breakfasts and evening meal, which were good value with the meal deals.

We booked a Premier Plus room which was nice and modern however, our room was at the back of the hotel very near to the air conditioning units which were constantly switching on and off and were extremely noisy. We moved 3 rooms away from them and it was still as noisy, if not worse, as due to the position and orientation of the building the noise seemed to echo into the corner of the building into our room. We had to leave the small window open due to it being so hot inside. Unfortunately the coffee maker had not been cleaned as there was water left in the reservoir and coffee stains on the front so didn't use that. The room and bathroom itself was clean. We had the meal deal but once again we were very disappointed. The evening menu isn't very good and seemed to be aimed more to Asian food now and the fried eggs at breakfast were baked hard.

I was a bit apprehensive based on the star rating, but most of this was due to the breakfast which I wasn’t going to eat anyway. The staff were ridiculously busy but super positive and helpful. My room was excellent. I’m really fussy but I’d go back here in heartbeat.

Stayed here over the summer holiday and was pleasantly surprised to find that the rooms had air conditioning The lady who checked us in was warm, welcoming and friendly. Not only interacting with me and my husband but also our children making them feel included in the arrival process. Our room was cool on entering and stayed that way during our stay. We had both an evening meal and breakfast both of which were lovely. Breakfast was hot and regularly topped up and the continental had plenty of variety Tracey remembered checking us in and asked us what we had planned for the day. Special thanks goes to Tracey - breakfast and Jess - evening meal