Wigan (M6, J25) hotel

We were forced to stop our journey due to dense fog. Aaron on the front desk was so calm, welcoming, patient, and helpful that we started to relax before we even got to our rooms. We continued our journey the next morning after a good night's sleep and a good breakfast. Thank you for being there for us in a crisis, and especially thanks to Aaron.

Firstly, let me say we booked an accessible room due to my wife's mobilty issues.booking the accessible room is simple and stress free. The accessible rooms are plenty big enough with huge wet rooms. The bed as you would expect from premier inn is amazing, our only complaint on this was please get sheets that actualy fit the bed size! The only complaint with the building is the smell of devil's lettuce(cannabis) in the hallways, when I mentioned it to the girl on the desk, her response was im keeping my eye on it! We booked the meal deal at the restuarant and realy wished we hadnt, first nite we waited for over an hour for our first course, and 40 minutes for pudding! And don't look at the drinks menu, coz half of the drinks menu they didnt have, for example, no Madrid or inch's cider, staff were minimal, and I think the chef must have been new as everything that came out was cold. Next morning at breakfast,, you could tell everything had been sitting for a long while, it was all cold and not appetising at all. £27.99 wasted on our first day. Second day was no better, only difference was on our second morning it was a plated breakfast because it wasnt busy, we counted at 30 people in for breakfast,but when it came out, you could tell it had stood in the kitchen for a long time. All in all I would give this premier in a generous 4/10 maily due to food , but also due to unwelcome aromas, and sheets that don't fit the bed.

Hotel in shabby condition. Invoiced and charged for three breakfasts that were paid for separately at the hotel. Premier Inn Customer services were polite but unable help. I’m still waiting to be refunded.

Location was very good for me and everything seemed pleasant and what you’d expect from a Premier Inn that I use frequently, however after leaving hotel, I began itching and discovered numerous bites, initially I thought I had been bitten by a mosquito on my arm which may have been outside the covers, but then discovered I have bites on my arms, shoulder, back, feet, hands and legs which makes me think it is more inclined to have been bed bugs, I was staying in Room 118!

Good hotel on the whole. Clean, comfortable, friendly staff. Unfortunately the Thyme restaurant next door was more than a bit hit and miss. No eggs at breakfast for three mornings in a row. The food in the evenings was ok but the beer variety on offer was dreadful.