Manchester City Centre (Arena/Printworks) hotel

Nice staff. Understaffed tho. Building needs updating. No food available u til 4pm Car parking very tight mists vehicles wider than the space

The positives were the location and the friendly staff but after that it falls short. Although clean, it was dingy and shabby. The bed was comfy and the room was a good size but the tiredness of the room detracted from the positives. Breakfast had everything it should but the dreary dining room made the food look unappealing. Very disappointed and not up to standard,

We stayed one night as we watched Peter Kay at the AO arena. The hotel's location was great. Room as expected clean and comfy. The bar and breakfast area are way too small for such a large hotel. Breakfast was a joke we pre-booked the time,.We found tables not cleared or cutlery replenished. The hot buffet was not replenished either we had to wait ten minutes for items that were missing, bacon, sausages, fried eggs. Everyone was complaining about the poor service. They had minimal staff who did their best but just could not cope. We would not bother booking a premier inn breakfast again as there are plenty of places to eat nearby. Disappointed 😞

Booked last minute as going to the AO arena, and having stayed here previously was glad to be at a familiar hotel I was going to dive into details but this would read like war and peace so here are the salient points • Staff are multi-skilled so are spread across reception, bar and restaurant • You can only book in on the Self-serve machines • Escalators to access lifts, bar and restaurant were broken • After 2 attempts at accessing our room, terrible noise coming from heating system so had to turn it off and open a window • Asked in the restaurant if we had to book for breakfast, told not necessary but to keep in mind the hotel is busy • Room was really hot when returning at night, had to close the window due to external noise(it is Manchester centre after all) so a really bad night’s sleep • Turned up for breakfast to be told we should have booked, no tables available despite seeing at least 3 free tables which had not been cleaned • Buffet breakfast area too small for the volume of guests, staff not able to refill quickly enough • Bath plug virtually blocked, showered in ankle deep water This used to be a really good hotel however it has gone to seed, complacent that it will get customers due to its location. The restaurant is too small for the size of the hotel and with staff having to cover multiple areas customer service is adversely affected The plus side is the parking and, although clearly harassed the staff are good

Good location not far from Victoria station and Deansgate, friendly helpful staff, clean room, nice bar area and excellent value for money. Hotel looks a bit tired and could do with a refurb and room had odd layout with the bed squeezed into a space with hardly any room either side when it should really have been on the opposite wall but that's a minor niggle.