Rochdale hotel

Excellent. Staff are very friendly and helpful. Room clean and comfortable with unlimited access to tea and coffee. Ate in the restaurant one evening and the staff were friendly with hearty, traditional food served.

Absolutelyappalling overnight stay!!!! Room itself good, although required air conditioning, as had only the tiniest of fans, and unable to leave window open, as had ground floor room. Room rate excellent, although nothing can compensate for being suspected of smoking cigarretes/illicit substances!!!!, along with all other guests on one particular corridor. On return to our room, early evening, found a typed note wedged in the door, telling us not to do it!!!!! ( am sure that I left parental control many decades previously!!!!), even though we had not been in the hotel for four and a half hours, the staff member on reception, chatting to us at 3.30pm, whilst we waited for a taxi, and greeting us on our return just before 8pm. I confronted the same nember of staff,on reception, and advised that a more efficient method of detecting the offenders, would have been to knock on each door, and the source of smoking would have been immediately obvious, when the door opened, instead of suspecting every single guest in that area. It was an absolutely appalling way to treat customers, and highlighted an urgent need for updated customer interaction training, to be enforced, to ensure that all staff communicate in socially accepted ways, when dealing with customers, particularly adult ones!!!!!!! Shame on you Premier Inn.

The checkin process is screwed up and they messed up our reservation. Front desk staff are incapable of resolving issues, you have to go online. They forgot to record my registration on the car so I got a parking ticket but they didn't leave the ticket on the car, they send it after you go home so now I have an admin fee of £35 on top of the ticket because they screwed up. They also wouldn't make an accommodation for disabilities. It was my first stay at a premier inn and likely to be my last.

The rooms are looking somewhat dated, however it was very clean. The shower (over the bath) didn’t have great pressure but we both managed to shower. The bed was comfortable. It was a very warm night and-despite having a floor fan in the room-we couldn't reduce the temperature to something suitable for us. It would be appreciated if the air conditioning could be looked at

Another night stay. You can’t go wrong with premier inn. My only issue was we booked a double bed and it was just two beds pushed together. Which wasn’t the best night sleep but still good for the price and convenience. Visiting again next month.