Manchester West Didsbury hotel

What started as a fun family day out at Alton Towers quickly turned into one of the most stressful days we've had. On our journey home, our car broke down, leaving us stranded, exhausted and wondering what we were going to do next. When the AA brought us to the Premier Inn, we were physically and emotionally drained. We never expected to be met with such incredible kindness. Millie and her colleague (so sorry I cant remember your name you were amazing !! Especially with my daughter) welcomed us with genuine warmth, compassion and understanding from the moment we arrived. They didn't just do their jobs—they went above and beyond to make us feel safe, cared for and reassured during what had been a really upsetting and overwhelming day. Their kindness turned one of our worst travel experiences into something we'll always remember for the right reasons. I can honestly say their customer service skills are unmatched. In all my years of travelling and staying in hotels, I have never experienced service like it. They are an absolute credit to Premier Inn, and the company should be incredibly proud to have people like them representing its brand. To Millie and your colleague, thank you from the bottom of our hearts. You showed us that genuine kindness still exists, and we'll never forget the care and compassion you showed us when we needed it most. Because of you, what could have ended as a terrible memory became one with a reminder that there are truly wonderful people in the world. Five stars simply aren't enough. You really were our real life angels that day and myself and my daughter will be enternally greatful! Thank you again for everything ❤️

The hotel itself is exactly what you’d expect from Premier Inn: clean, comfortable enough, and offering the standard functional rooms. The staff were pleasant, and I had no complaints about the general cleanliness or condition of the hotel. Unfortunately, my stay was completely overshadowed by the excessively high room temperature. Although the Premier Inn website does state that this hotel has no air conditioning, it does not convey just how uncomfortable the rooms become during warm weather. A desk fan was provided, but it was wholly inadequate. Despite running continuously from my early check-in at around 12:30, it made virtually no noticeable difference to the temperature of the room, which remained stiflingly hot throughout the afternoon, evening and night. The top-hung window only opened by around 10 cm and, because the opening was at the bottom of the frame, very little hot air could escape, providing virtually no meaningful ventilation. Opening the window simply resulted in constant traffic noise and frequent emergency vehicle sirens throughout the night, making sleep even more difficult. I tried taking a cold shower to cool down, but the shower temperature was erratic, repeatedly fluctuating from the selected cold setting to hot, making it equally ineffective. I eventually raised the issue with reception. The staff were polite and sympathetic, but were unable to offer an alternative room or any practical solution, instead advising me to contact Guest Relations after my stay. By then, I was beginning to feel unwell from the heat and ended up sleeping in my car instead. At 23:30, the outside temperature was a very comfortable 16°C, making it far cooler than my hotel room. Overall, while the hotel is clean and perfectly acceptable in many respects, I cannot recommend it during periods of warm weather. A comfortable night’s sleep is a basic expectation, and without effective air conditioning or an adequate alternative, this hotel simply doesn’t provide one. Consequently, this was the worst experience I’ve had at any Premier Inn.

Unbearably hot in the rooms- no air con and a small fan which didn’t help. So so hot it wasn’t possible to sleep. Admittedly a heatwave but it should have closed!!

room temperature (21C) throughout the night could not be reduced (despite a stand-a-lone fan provided) making for an uncomfortable and disturbed night

The hotel has no air conditioning. Although a fan was provided, with the current weather the temperature was unbearable at 29° all night which made it almost impossible to sleep.