Manchester West Didsbury hotel

Premier Inn Guest Relations I am writing to express my disappointment following a recent stay at your hotel. Unfortunately, my experience fell well below the standards I have come to expect from Premier Inn. During my stay: The room had an unpleasant musty smell, which made it difficult to relax or sleep comfortably. The temperature in the room was excessively hot, with no effective way to cool it down apart from a table fan . The cleanliness of the room was not up to standard; it did not appear to have been properly cleaned before our arrival. Breakfast, which had been included in our booking, was unexpectedly cancelled without prior notice. The on-site restaurant was also closed , limiting dining options during our stay. These issues significantly impacted the quality of our visit,and we subsequently left and drove back to london with our elderly mother at 1130pm and also shared our concerns with Steven on the front desk, we returned our 4 room cards to himand he advised that he will also pass on our feedback. ,We did not to stay . I hope you understand the inconvenience caused. I would appreciate it if you could investigate this matter and let me know what steps you can take to address these concerns. Thank you for your attention, and I look forward to your response.

Despite the comfy bed, the copious amounts of hot water and the reasonable breakfast, our stay was spoilt by the very high temperature of our room. We hardly slept at all. The fan provided just blew hot air around the room. The problem was very poor ventilation in a south facing building.

Informed That there is work being done at the hotel on the weekend that we are staying there and that the restaurant is closed but we can have breakfast grab and go. No information anywhere on the website as to what is included in the grab and go breakfast. tried to phone the reception 4 times no reply phone just kept ringing and then a message stating "our staff are helping other guests". Also informed that the car park is limited due to construction people but has not informed us of where we can park if the car park is full. If you are sending an email informing people of this then at least give them more information than the information received. We hadn't booked breakfast as it all depended how we felt the following morning.

Convenient location on an area with little choice, basic accomodation, clean, friendly. No cooling air con, but a good fan provided.lots of parking, loud traffic noise from the roads, on a major intersection. Good mattress on the bed.

The hotel is in a good position. Staff are very helpful and friendly. Our room was clean, however the shower and toilet smelt badly of damp. The whole end corridor smelt even worse. Not sure if it was damp but it was unpleasant. We arrived on a very hot weekend. The rooms have no aircon but did have good fans. This did not help the 24 degree plus in the room and very airless. All our family who were also staying said words like, sauna, sweatbox to describe trying to sleep in the rooms. I wouldn't say there again if it was going to be hot.