Manchester Old Trafford hotel

Chose this place for the location. Was near where I needed to be. There was one staff on check in when I arrived and a bit of a queue, thankfully there was one card available on the self service check I machine so I used that. When I returned a little after midnight there was no staff on reception for me to talk to. While in my room earlier I noticed the pump on the soap didn't work properly. At night I attempted to out the heating on as it was cold. And I followed the instructions, but it just seemed to be cold (this was on 24degrees) so I decided I'll try 30 see if that made a difference, it didn't. I even tried upping the fan power. Nothing so ended up switching it off. I was absolutely freezing for most the night, even with extra clothes on. The shower in the morning, the water temperature was good but the head wouldn't stay centre in the holder, it rotated out to the floor even when I had changed the angles. After the poor night sleep I got, I was unimpressed by this. I was going to have breakfast but decided I needed to try for a little extra sleep and also didn't want to give the hotel any more of my money. It was appalling that there was no one at reception when I came in to talk to. My room was on the top floor and quite a distance from reception so the idea of going back down at 230am for someone unlikely to be there wasn't appealing. I won't be in a hurry to come back here. When checking out, again only one staff member was on the desk (11am), there's a place to leave your room key for "quick check out" but when I go to the car park machine I need a qr code to get the hotel guest "discount", so I had to go back inside and queue up and wait to speak to the one person, to then find there's some qr codes printed at the side of the desk (no sign and it wasn't obvious) so wasted time queuing up along with the people behind me. This obviously didn't help my mood after being sleep deprived because it was too cold to sleep.

We stayed at the Okd Trafford premier inn

Stayed for 4 nights, location is spot on tram stop right outside to make travel into town and Trafford centre really easy. Typical premier inn, comfortable, quiet and clean. Breakfast was good. Also honoured my request of being on a high floor which I appreciate!

Myself and my mother spent one night here to go to coronation street experience. Firstly the location was ideal, only a short taxi ride there. If you are going to the Man U ground it could not be more perfect, literally right next to it. More importantly, the staff were lovely, we were allowed to check in early which was so helpful. When we went back to have dinner, the staff again were lovely. I cant fault the them. As I have worked in hotel management for 10 years and I know the struggles dealing with the public, the staff here were A+ In particular, the gentleman on the early shift on the morning of the 4th, the young lady and gentleman on shift on the evening. As expected the room was clean and the bed was very comfy. The lady that served us breakfast was very nice, as the hotel was quiet they did table service which was a nice touch. Overall a lovely stay.

Janio was most helpful beyond what was expected in entertaining a request and I noted that he was helping variously across the front desk and restaurant. Overall a most friendly and helpful person