Manchester Old Trafford hotel

I am extremely unhappy with my son’s stay at Premier Inn Manchester Old Trafford. I booked and paid £184 for a Premier Plus room for my 18-year-old son, specifically because he wanted the additional facilities, including the mini fridge. Unfortunately, the condition of the room was completely unacceptable. The room looked as though it hadn’t been properly dusted for weeks. The walls were filthy, the carpet was dirty, and the general standard of cleanliness was nowhere near what I would expect from Premier Inn, never mind a Premier Plus room that I had paid extra for. To make matters worse, the mini fridge was faulty, despite this being one of the main reasons I upgraded his room. My son reported this to staff and was simply told that they were fully booked and couldn’t move him to another room. While I understand that another room may genuinely not have been available, no alternative solution, apology, or refund for the Premier Plus extras he had paid for but couldn’t use was offered. My niece was also staying at the hotel in a separate room, and hers was extremely dusty too — the build-up was so bad in places that it looked like cobwebs. This makes it very difficult to put the condition of my son’s room down to a one-off cleaning issue. I am particularly disappointed because my son is only 18 and was staying without me. It honestly felt as though they thought that because he was a young guest, they could put him in a dirty room and he wouldn’t complain or make an issue of it. I paid good money for his stay and specifically paid extra for Premier Plus, so I expected a clean room and working facilities. Instead, he received a dirty room, a faulty fridge and very little help when he raised the problem. I am extremely unhappy with both the cleanliness of the hotel and the way his complaint was handled. I certainly do not feel that I received what I paid for.

We arrived on a Tuesday afternoon for an overnight stay to facilitate an early next day appointment at a nearby hospital. We used a disabled only parking space next to the main entrance which was fortunate for my partner who has mobility issues. On receiving our key we took the lift to our room on the 1st floor where we noticed 3x pizza boxes, one with half eaten crusts hanging out of it on the corridor floor outside the room opposite. Our room was a standard double. When looking out of the window the view was a yard with a cctv camera at the same height and had a direct sight into the room which meant for privacy we had to keep the curtains closed. The bedside lamp on one side did not work but as we were only there for the night we managed. It seemed as though the staff were multitasking between reception and the bar. We went out to eat at the Salford Quays which you can access from the tram stop one stop up from Wharfeside on the Trafford Centre line. On our return sometime later the pizza boxes were still on the floor. We went for breakfast early next day and noticed on exiting our room surprise surprise the pizza boxes were still there however minus the crusts! I would hope these were not removed by vermin! On checking out I was handed a barcode which is used to scan into the parking payment machine owned by a company called Horizon who charge ALL vehicles for parking with no concessions for disabled parking which poses the question why have the disabled bays at all if there are no concessions. Payment is by card only £10 for 24hrs.

Had to book last minute due to a booking mess up and was worrying about checking in but wow what an amazing women who looked after me. So friendly, professional and a credit to the hotel. Premier inn old Trafford give Amy a huge pat on the back as she was amazing and we could all use more happy helpful people like her in the world

Staying in room 004, First time staying on the ground floor and would highly recommend,(no waiting on lifts) and the room was very quiet, Staying 17th-21st August. Breakfast was delicious, plenty of choice (Didn't like the coffee) Large room with big comfy bed, lovely soaking bathtub, The staff are all really friendly and helpful, nothing is too much trouble. Great location for United fans, plus metro station outside hotel. Would stay again,

I have stayed at this hotel on a couple of occasions recently and have been very happy with the comfort and service provided. I booked the Premier Plus rooms on each occasion, as I always do if they are available whenever staying with this chain. I do feel that it is worth it for such a small additional rate. The rooms were of a good size and the beds very comfortable. I did not have breakfast included in the rate but I have used the restaurant for dinner. The food was good and service efficient. The staff are all friendly and attentive throughout the hotel. The location is perfect for both the Old Trafford football and cricket grounds. There is a metrolink stop on the doorstep....Wharfside....which gives direct access to the city centre and Trafford Centre. Media City is within walking distance and offers a good range of cafes and restaurants. This hotel is a very good option for a value stay in a prime location.