Manchester City Centre (Princess Street) hotel

⭐⭐⭐⭐⭐ Exceptional Staff – They Truly Deserve to Be Recognised I really wanted to take the time to write this review because, although we were sent to this hotel as emergency accommodation, the staff here have turned what was an incredibly stressful and difficult experience into something so much more positive. I have stayed in hotels before, but I can honestly say that I have never come across a team quite like this one. From the moment we arrived, we have been treated with kindness, compassion and genuine care. Nothing has ever been too much trouble. Whether it was a question, a request or simply needing a friendly face at the end of a difficult day, the staff have always gone above and beyond to help. I want to make a special point of naming Tyler, Kieran, John, Emma, Emily, Mark and Ryan, because every single one of them deserves recognition. They have each made a difference to our stay in their own way, and their kindness has not gone unnoticed. Corporate and senior management should be incredibly proud of this team. Staff like these are what make people remember a hotel — not just because the rooms are nice, but because of how they make you feel when you are there. Every one of these employees has shown genuine care, professionalism and warmth, and I sincerely hope this review is passed on to their managers and that they receive the recognition they deserve. The room itself has been spotlessly clean, comfortable and welcoming, and we have been really impressed with the food. The meals have been delicious and the breakfast has been fantastic. The lovely, friendly face serving breakfast each morning has been an absolute pleasure to see and has made starting the day that little bit brighter. We couldn't recommend this hotel highly enough, and we will genuinely remember the kindness of this team long after we leave. Five stars doesn't feel like enough. ⭐⭐⭐⭐⭐

The elevators are in desperate need of work. The floor numbers in one elevator are wrong. There are two number 11’s instead of an 11 and 14. I then later used the other elevator and got stuck between floors. I had to hit the alarm and wait to be assisted. Thankfully someone came to help after 5 minutes. They had to prise open the door and I then climbed out. Later, we arrived at the restaurant around 9:30pm after returning from an event nearby with our kids. We were extremely disappointed to be told that the “build your own pizza” would be a frozen pizza with some extra cheese sprinkled over the top and then some toppings as there was no dough left. We got the sense that the team were just trying to close up quickly. The food we ordered instead was very poor. Katsu chicken was probably the worst I’ve had. The burger was terrible. My son couldn’t eat it. Overall very poor quality food

Really a nice and serene environment I enjoyed staying there . Breakfast was great , Mark / Ramsan were helpful ,, I loved it there

Very good service, nothing to add

I was very thrown off first walking in here, as reception is all the way on the 9th floor, being above a large athletics complex! The rooms do not actually begin until Floor 10. I was only staying in Manchester for one night, and I suppose I should be thankful I wasn't here the next day instead - the lifts were all broken the day I checked out, so while walking down 11 flights of fire escape stairs was rather inconvenient, I can only imagine how much worse it would have been if I were going UP those stairs with heavy bags! Luckily, the one night I was there was quite peaceful, as being that high above ground level ensured that all was quiet in the room, even as the streets were boisterous with pre-Pride activities. Less than 15 minutes to walk to and from Manchester Piccadilly.