Manchester (Cheadle) hotel

My company booked the hotel for one night stay. It was not busy at all. Lady at the reception desk at the time of checking in was struggling so man sitting next to her helped me. No one mentioned me to register my car’s number plate number plate. I didn’t even see any signs. It was obvious for me that empty hotel car park was free to use for customers. After two weeks now I received the parking ticket. When tried to contact hotel reception, for more than 40 minutes no one was available!! Called premier inn head office and they gave me email id of hotel and phone number for Horison parking company. Send email with proof of my booking to hotel. Horizon parking can not discuss anything over the phone. They only deal in writing. They even told me that reception staff is not supposed to tell you about parking restrictions where I’ve to register my vehicle!!! That sounds fishy!!! I had to appeal to horizons parking company to void parking charge. I’m sure it will happen as I’ve all the proofs. However it’s an unnecessary stress and waste of my time when I’m a legitimate paying customer. Will never use this hotel as I love living my life stress free. I’d also recommend my seniors at my company to stop using this place.

I had a wonderful time. Considering how much I paid for the room, it was amazing. Very clean throughout and very comfortable. It was a shame there was little or no WiFi. The staff are faultless, very welcoming and friendly. My breakfast was to die for, delicious and great value for money. Totally recommended!

We stayed at the Premier Inn Stockport for one night while attending a business event. I booked and paid for two rooms, and although they were close together, the standards were completely different. One room had clearly been updated and was in much better condition, while the other was dated and tired-looking—yet both were charged at the same nightly rate. The following morning we attempted to have breakfast, but after waiting 20 minutes without being served, I asked a waitress about the expected wait time. She advised she couldn’t say as they were too busy. We had to request a refund and leave without breakfast, which was disappointing. The food we saw did look lovely, but the atmosphere in the temporary restaurant was far from relaxing. The staff seemed stressed and overwhelmed, which didn’t make for a pleasant experience.The hotel is apparently having a new restaurant built, so perhaps this is a temporary issue. There is free car parking with plenty of spaces available, which was very convenient. The hotel is also close to Manchester Airport, great for travellers, but be aware that the regular planes flying overhead can add some extra noise during your stay. It’s a very basic Premier Inn overall. On the plus side, the location is great, with a TGI Fridays just around the corner for an easy evening meal. Unfortunately, for this visit, it didn’t live up to our expectations.

So disappointed with our stay at this hotel We had a double room 1st floor and a family room found floor with 2 small Children We had the worst night with Poole in 3 rooms next t door adjacent to us and above were they ran riot till 12.45am , children screaming running up and down corridors , parents shouting after them , parents also being extremely loud, banging doors etc Ran reception from our phone as. O phones in rooms and ask for them to control this No one came to the rooms to sort this out Complained at breakfast to be told they can’t control what residents do but will have a word On leaving the hotel we were afforded a refund on breakfast which is much appreciated however one of our rooms room 15 should have been refunded as the whole family lost sleep and continued noise throughout the night without any help from the night staff Appalling customer service and wouldn’t tune this hotel again on the basis of absolute no help with this situation early hours of the morning

Very good stay, king size bed was comfy clean and fresh. The staff were polite, professional and friendly. Breakfast was plentiful and included vegan options.