Manchester Airport (Heald Green) hotel

The hotel is shocking very run down, toilets out of order, items being stored in the bar. Paint falling off the walls. The place is filthy. To the stage we wiped out feet as we left.

Good location for the jet parks car parks when going on holiday but that’s ready where the positives end. There were just 2 members of female staff to cover reception, waiting on and the bar. Such pleasant lasses but this is seriously unfair and a huge compromise to service. One lady covered the breakfast service which is ridiculous. The whole place felt filthy!! There was a thick layer of dust on floor coverings in the bedroom and I felt I needed a wash after just being in there. The whole place had a stale smell. We’ve stayed get on previously occasions when travelling but this will definitely be the last. Absolutely NOTHING premier about this place and premier inn should be ashamed to put staff in this position. It’s a disgrace!

For access to local trains and trams this Hotel is great - Heald Green station is two min walk away and is connected to the National Rail network, Tram stop Peel Hall is a five minute walk away and you can get the the city easily that way. We stayed here in 2023 in order to fly from manchester Airport and this hotel is competively priced to reflect their location, yes its under manchester Airport flight path but the noise is not that bad to be honest. Thats the niceties out of the way. Firstly, you will be wokein by other Guests going about their business and if you are unlucky enough to have someone in the floor above you who walks like an elephant then good luck - we had this for two days where the guests above us had no consideration for anyone else - when reception were advised of this they did not do anything to combat the problem. Secondly, deliveries were taking in before 0700 by a fire escpae directly by our window and therefore waking us up - trolleys and cages were used to delivery something and these made one hell of a noise when being dragged to the delivery lorry. once again reception just said these things need to be delviered and it was unlucky that it occurred on your stay. Lastly, very weird smell on entering the room, sort of a damp kind of smell that had been covered up one too many times and then there was this weird after smell. Not ideal especially when you come back after a day out and smell that. As previously stated this hotel is great for location but thats about it

Really friendly staff. Very close to Manchester Airport with good amenities. Food served was very good value and tasty.

Great location for the airport. Quiet hotel. Standard premier inn. Took advantage of the dinner and breakfast package, great value and quality. Jo in the restaurant looked after us really well. No charge for parking over night.