Manchester Airport (Heald Green) hotel

Breakfast at Premier Inn is a bit of a mixed bag for coeliacs. On the positive side, there was a decent selection from the main cooked menu and they provided gluten-free bread, so we were able to get a safe meal. However, it was disappointing to find they still don't offer gluten-free sausages, which feels like a big missing piece for a full cooked breakfast. What really frustrated us was being handed a massive allergen folder and left to wade through all the fine print ourselves. When catering for a child, you want the staff to be proactive, knowledgeable, and ready to make things simple and attentive—not just pass over a binder and put all the work on you. While the food was safe in the end, the overall service lacked that extra care and attention that makes dining out stress-free for families managing coeliac disease.

I chose premier inn because I thought "you know what you're getting", but apparently they're not all the same. Check in was easy, and the car park was large with free parking, so there were some good points. However that's where it ends unfortunately. I have stayed in many Premier inns before and so am used to their standard quality. But on walking in to the room of this hotel we were immediately greeted with an overpowering smell of bleach/mould spray. This was clearly because of how damp and mouldy the bathroom was, with damp on the ceiling and walls. The bedroom also felt very damp, there was visible damp around the heater and when my children got into bed they commented about how damp their bedding felt. There was also dust all over the headboards and floor along with general staining of the walls, carpets and lampshades etc. The whole room was very dated and there was general damage to furniture and the internal bathroom door for example. Unfortunately because of the level of cleanliness we felt unable to use the shower, kettle etc and so couldn't make the most of our hotel stay like we normally would. I'm disappointed that this hotel clearly isn't up to premier inns usual standard and feel sorry for my children that their trip was less enjoyable because of it.

It’s a premier inn. I know. It’s not the Ritz but … Room check in, etc was good. In the morning we spotted our shower didn’t work. No maintenance team on a Saturday so we were informed we would have to change room. Not the end of the world but it’s an airport hotel - after 24 hours of travelling a shower would have been nice without having to change room. No action was taken to resolve this - poor customer service. I would have expected.l a refund, partial refund or a free breakfast. Nothing except a national customer service number to phone and complain. We then waited 45 minutes for breakfast (table service not the usual buffet) and the restaurant was not even busy. A poor end to our holiday.

This was the worse Prem have ever stayed in! We booked the room as we had an early flight and honestly, we were pleased to get out of the place. firstly, the corridor to the room smelled heavily of cigarette smoke. The bathroom in the room smelled of damp/musty awfulness. there was a bulb out in the room, no water pressure, the plug got stuck in the sink, we had to bail the water out using the bin. The shower wouldn't turn off, we had to turn and turn the tap which was very stiff and difficult. The staff member who served us had clearly been on shift a long time, and had no access to deodorant. The door to the room didn't actually close behind us, fortunately we weren't out long before we realised the room was unsecured. It might be churlish to also mention, they served whiskey in a long glass, and a rum and coke into a whiskey tumbler. On a positive note, we did actually get the food we had ordered, which felt against the odds as ordering was not as smooth as it could have been.

Stayed at Premier Inn Heald Green, had previously requested a ground floor room as had heavy case to bring in for next day early holiday departure. The check in was very efficient, staff very welcoming. Had a great room off the main corridor, very quiet & comfortable. Slept well