Manchester Airport (Heald Green) hotel

Terrible hotel, rooms smell damp carpets filthy and badly needs updated. We did not sleep well due to the stench in both rooms so not well rest for the long flight ahead of us. We will not be back and would not recommend.

Great stay. Warm welcome, very clean room and bathroom comfy beds, fab breakfast and friendly staff. I would recommend staying here.

We were allocated room 31, which has connecting doors with another room. On entry the connecting doors were closed with settee placed in front of it, both connecting doors were unlocked, although we had no reason to suspect this. While in the room two young occupants in the connecting room decided to open the door, push the settee out of the way and try make entry to our room. Fortunately my partner, in a state of undress, heard a noise, shouted and they ceased with an apology then heard from the other room. On reporting to reception no resolution was offered other than the doors being locked, we were provided with the guest feedback card and the person on reception considered the matter closed. I did not consider this matter closed. We were not automatically offered a different room and were expected to remain occupying a room my partner could no longer feel safe in. I had to insist on a move and had time/circumstances allocated we would have left the hotel and gone elsewhere. What might have happened had it been adults making entry to the room? What if it had been a lone woman and it had been 2am, or it had been young children and someone had entered their room? The safety / security implications here are huge and you might have thought Premier Inn would want to take immediate action to contact us, however a week on and they have not. I would think carefully about booking a room with a major hotel chain who don't seem to be able to treat such a basic thing as your safety in a room you're paying for as a priority.

Stayed here for one night prior to flying from Manchester airport. I've got to say for the price I was very impressed. Friendly staff, big room with a comfortable bed and a nice shower. The hotel itself is slightly tired but for the price I will definitely stay here again when flying from the airport.

We have always stayed here when flying from Manchester Airport, unfortunately this could be our last, the price is good but the rooms & bathrooms need updated badly, the restaurant,although its obvious its having work done to it, I found was dark and uninviting, not for us for a while -will go elsewhere until renovated and updated..