Bolton West hotel

great stay the best in horwich the staff where great wifi weak bedrooms are great for a good nights kip woke up refreshed and reddy for the day

On the 25 th of July this year, we had booked for a 2 night stay, when we arrived the room was fine although I did think the pub next door was very close. However we had the worst night sleep or lack of it. the ground floor room window was 2 feet from the pub patio & the noise and light from the torch some one had was awful. No phone in the room either to complain, it ruined our sleep, And the wedding we were going to next day, we checked out as couldn’t chance another sleepless night we are 80 & 85. I think customer service had the cheek & audacity to expect us to go to reception in our night attire & complain. It claims they guarantee that you get the perfect nights sleep was not true who has a hotel right next to a noisy pub patio especially ground floor.No warning when we booked that it could be a bit noisy. Customer service could at least offered a token gesture given us refund at least for one night. I will not be booking premier again.

Lovely staff in reception and clean rooms however WiFi is slow and unfortunately hairdryer didn’t work although we where allowed to use one in another room. But for a 1 or 2 night stay it’s fine. Great breakfast next door at the beehive pub and very close to Bolton stadium

We were a bit apprehensive about staying here as there seemed to be a few bad reviews, we usually stay at the Macron Arena Premier Inn but due to events this particular weekend it was full. Reception. We were greeted by Teesha who so welcoming, friendly and helpful. I have a disability and we were put on the first floor so the stairs would have been a struggle for me, we mentioned this to Teesha and she moved us to a room on the ground floor near reception without any fuss so thanks to her for that. We also dealt with Adele on reception while there who is so helpful and friendly nothing to much trouble for her to help us with, a credit to the Premier Inn. Reception itself is a pleasant entrance with 2 comfy chairs and a vending machine nicely kept gives a good impression when entering. Rooms Our room was spacious and importantly, clean! Comfy bed and very quiet. Tea and coffee in the room and a fan which was a godsend on the hot weekend. Only downside of the rooms is the shower is over the bath which was a bit difficult for me, much prefer a walk in shower. Food I had read that breakfast was not nice so we ate out (please note breakfast and meals are in the pub next door so NOTHING to do with the Premier Inn apart from booking through them) There are plenty of eating places on the Middlebrook Shopping Area also, there is a Sizzling Steak about 10 mins away that does lovely food called The Three Pigeon’s on Wigan Road. All in all a pleasant stay and we will be staying at the Premier Inn Bolton West in future as we loved the place and the staff, lots of parking as well which is free.

This premier inn was spotless! Staff friendly and welcoming The room was rather hot as no air conditioning throughout! Fans provided but had no impact due to the exceptionally hot weather experienced during our overnight stay Breakfast was very disappointing! So much so, we chose not to eat it and asked for a refund. The manager offered to get some fresh breakfast prepared but we opted to give breakfast a miss.