London Woolwich (Royal Arsenal) hotel

My party of 3 stayed in this hotel on the 10th-12th of November. We had 2 rooms booked, 1 of them we had prepaid for a twin room. As we checked in we used our whitbread cards as we ourselves work for a premier inn. Getting up to the rooms were greeted with both rooms being double beds, which we had not requested. When telling reception we got told that all of the housekeepers had gone so wouldnt be able to have twin beds till the next night. We got told our other option was to make the sofa into a bed which is unacceptable. As a manager you should be trained in the basics of how to make a bed. After pointing this out to the manager the second time at reception (the first time we got told she was too busy to come talk to us) she got very defensive saying that she gave us options to resolve the situation, both of which would mean having a poor quality nights sleep. It was getting to the point where we were going to be making our own beds at this rate! The staff were very rude and abrupt. Our beds that they eventually "made up" for us were appalling. Like they've just chucked everything on the bed and called it a day. The shower head was broken so poor water pressure and constantly had to hold it up otherwise it would fall to the ground. The chefs do not know their food spec as we got given raw chickpeas when they are supposed to come crispy. When we mentioned it to our waiter he said "oh I didn't know that they were supposed to come like that." He sent it back to the kitchen where you could hear the chef shout "FRIED!?" In disgust. Eventually the issue was resolved. At night and throughout the day there was a constant sound of construction work coming from the car park being refurbished. Luckily we had got the train up to London otherwise this would've been an issue for us with it as the hotel made no effort to inform us of this. On the morning of our departure, we had house keepers constantly knock on our door asking us when we were leaving. Considering check out is at 12pm, this is pretty appalling to do over an hour before the allocated time. This happened to both of our rooms and caused quite an inconvenience to us. Would definitely not stay here again and as we are whitbread employees, we can see that this hotel is not upto standard.

Stayed here for 1 night for work. Hotel was in a great location to where needed to be the next day. I thought I'd give the Breakfast a go and I was pleasantly surprised. The Waitress (Louise) was great and knowledgeable about the local area to where I had to be that day, cause I was unsure and didn't know the area at all. She gave great service and was very attentive to needs. Food was nice and If i have to be back in the area soon id definitely stay here.

Worst experience in any premier inn ever. There were a lot of unacceptable issues. No car park Poor staff availability. No beer on tap at all (told due to delivery issues) and exorbitant charges for small bottles of beer. Issues with breakfast items - no beans every day, hash browns ran out no replacements. Again told due to delivery issues. Bacon had an odd taste so I didn't eat it. Bread was hard (previously frozen?). Very poor overall and not good value.

Excellent hotel. Really well placed for central London (Elizabeth Line 10 minutes away). Very friendly team and comfortable rooms and beds. Definitely recommended!

stayed here for a business trip and pleasantly surprised. After hearing the restaurant has changed over I was skeptical but it was great. Service was excellent and waitress not to certain but I believe her name was Louise she was also very welcoming. The buffet all you can eat was delicious and fresh and the hot food was amazing. Definitely worth the money.