London Woolwich (Royal Arsenal) hotel

Room was way too hot when asked for heating to be turned down on 2nd night worker said she would do this but laughed at me, at 2.30am husband went down again and worked did turn it down but took ages to cool down enough to sleep ruined the experience. If advertising aircon make it good enough to be effective. Location was good and room was clean.

The Premier Inn Royal Arsenal was a convenient and well-connected base for our stay. Its location was excellent, with great transport links including the Underground, the Elizabeth Line, and even an Uber Boat station nearby. The high street was within easy reach and offered a variety of shops. However, the breakfast didn’t quite meet the standard I’ve experienced at other Premier Inns. On the first day, the eggs had some chewy bits, the bananas were overripe, there was no hot chocolate available, and the coffee was only lukewarm.

Normally you can rely on a Premier Inn to give a good room at a reasonable price. However, this was not the case here. Good lord it was like sleeping (or trying to) in a sauna. The room was incredibly hot and humid. The ventilation simply did not seem to work. Normally, I would have opened a window, but this had been locked shut and the handle removed (not sure at all why). Definitely not the good night expected!

Was very dissapointed with this hotel, I usually love Premier Inn wherever we visit and therefore don't usually bother reading reviews before booking. On arrival there were 2 self check in machines that were out of order, the staff on reception didn't even bother to look up so I tried to check in on my PI app but eventually the receptionist did ask if we had a reservation but it felt like we were a inconvenience. Once at our room, the smell of stale cigarettes was horrendous. And unable to open the window at all as no handle (it had been removed). Tried popping out and leaving the air con on but that just meant we returned to a cold and smelly room. It was late so we climbed into bed, and one of the reasons I book PI is because the extras beds in family rooms are good with proper mattresses so it didn't dissapoint in this area. This is a noisy hotel though, lots of banging and residual noise from the floor above (again not something that is usually a problem with PI). At breakfast the staff were really friendly but sadly 3 staff to seat people, take payments, clear tables, top up food, cook food, clear plates, load the dishwasher, empty dishwasher etc etc safe to say there was a lot of waiting around for things but the poor staff were working very very hard. Food was nice though. Final thought, ignore the directions from the app, we were on foot from the station and it wanted to take us well beyond where the hotel was actually located. Useful things to note, very close to the tube station and the uber boats into Central London, close to the Acosta Centre, and there is a Lidl over the road.

Convenient to LCY, just two stops past on the DLR, it made a good alternative to the more expensive Excel arena area. Room the typical Premier Inn layout and design feels fresh still. Kind service. Some odour issues around must in our room, but this cleared out quickly when we turned on the aircon. Would consider again if needed the location.